markharry66
Guru
Finally new bike day or so I thought, years ago I wouldnt use local bike shops I would cycle ten miles to go get bikes re-paired so shockingly sh*t was the service that decahlon was my only option that was a decade ago, so I thought things may have changed. Just got the second hand giant defy so knew there would be problems with it. First local bike shop stopped at as was out on it and thought might bet lucky with it and might just be a re-index job so booked appointment for following sat was there at 9am dropped it off promised phone call as they cant do job without quote, no phone call called at three only to be informed bloke that does quotes is off none of which i was informed about before I dropped bike off otherwise would have gone elsewhere. Finally got phone call, only minor work and brake needed some work. Left work early to pick it up, given the run down what they had done and hadnt done the brake so had to wait for that.
Got on the bike, changed gear and off course bike gears slipping, so as far as I am concerned complete waste of money bike is exactly the same as was when took it in. This local bike shop wont get my custom again and sent me an email asking for good google review (can go get ducked).
Took it in to small local bike shop on Sat as need back up bike for commuting into work. Told would be done same day ( was impressed).
Dropped off at 9am no phone call so called at 12 only to be told it had been fixed (again impressed with service not the follow up communication rubbish). Picked it up due to weather this weekend not had a chance to try it out.
Took it to work this morning got two less than two minutes down the road and clunk gears slipping all in the same places I am £50 lighter for nothing. Less than impressed might as well done it myself. I like to support local business but in future you wont be getting my custom. I dont have time to continually ship the bike back and forth will be using Decathlon in future I can see why did in the past, my local bikes shops lack customer services and are for want of a better word sh*t.
Got on the bike, changed gear and off course bike gears slipping, so as far as I am concerned complete waste of money bike is exactly the same as was when took it in. This local bike shop wont get my custom again and sent me an email asking for good google review (can go get ducked).
Took it in to small local bike shop on Sat as need back up bike for commuting into work. Told would be done same day ( was impressed).
Dropped off at 9am no phone call so called at 12 only to be told it had been fixed (again impressed with service not the follow up communication rubbish). Picked it up due to weather this weekend not had a chance to try it out.
Took it to work this morning got two less than two minutes down the road and clunk gears slipping all in the same places I am £50 lighter for nothing. Less than impressed might as well done it myself. I like to support local business but in future you wont be getting my custom. I dont have time to continually ship the bike back and forth will be using Decathlon in future I can see why did in the past, my local bikes shops lack customer services and are for want of a better word sh*t.