The way i see it is there is a charity 'shop'. The option to give to charity is always there whether there is a shop or not. A shop is a way for a charity to engage with the hustle and bustle of the retail high street and is a mutually beneficial venture and building up trust with customers is surely beneficial long term as is the case with any retail environment. We all make mistakes, but if you regularly shop there, whats the problem? I know many who unfortunately wont go near the places owing to pathetic misconceptions. I understand what Andy and others are saying, but you've made several mentions of buying things in charity shops in this thread, so i argue being a consistent and regular spending customer makes up for the occasional brain fart of a purchase that you take back so long as it is in the condition you would like to receive it in. Like i say, it's a nice enough coat and someone is going to buy it anyway. In my opinion, of course...