I really like Bkool it's brought a lot of enjoyment to turbo training and introduced me to you fine folks however, a large part of the enjoyment for me is to be able to upload my local rides (or other .gpx routes) and have them converted to 3D. It's just better than map route.. over recent weeks Bkool hasn't been accepting my uploads - either manually or from my Garmin, and for quite some time, they haven't been converting to 3D. Anyway, I decided to send Bkool a message to ask them when it was going to be fixed... the reply I received was nothing short of bullshento.. for your delectation I herewith share with you Bkool's response.
Elvira (BKOOL)
Feb 7, 10:25 CET
Hi Jim,
Thanks for your message. To get a track converted to 3D, it must be shorter than 60 km, up to 15% slope and have consistent gradients.
See you at Bkool,
That's it, the full response, Bkool customer service at its best..
I responded with examples of routes I had completed that had been converted to 3D in excess of 60km and included a route that was pan flat, under 60k and wasn't converted.
I haven't received a response..
I don't think it will stop me re-newing my subscription in April but it's bloody annoying the way they bullsh1t.... two emails in two days both talking ballx... sorry, I'm really vexed....
In the meantime I still await last nights TTT to be 'processed' ..
Rant over... I'll get mi coat...