Insurance Numpty: Hello, Claims Notifications.
Me: I'm ringing on behalf of my dad as he's profoundly deaf and I need to report an accident he's had.
Insurance Numpty: That's fine I can take the details but I will need your dad's authorisation first.
Me: What do you need?
IN: Here's the Incident Reference number ..... If he could call me back on 0845 XXX XXXX quoting the incident number- he can then authorise us to liaise with you.
Me: Thanks for the information but he's deaf so he can't ring you back.
IN: Well, if you could bring him to the phone he could just confirm that I can deal with you direct.
Me: No, sorry. he's in Leeds, I'm in Newcastle... and he wouldn't be able to hear you anyway.
IN: I'm sorry there's nothing I can do unless he confirms that he's happy for me to liaise with you...
Me: I'll get him to write to you, can you take the incident details and the other party's name, insurance details and car registration in case their insurance company get in touch?
IN: Yes, I'll put them on the notes and get back to your dad if the other party put in a claim.
Me: Could you write to him to confirm this and email it to me?
IN: No, we'll just ring him to let him know what's happening.
Me: No, he's deaf....
IN: Oh... yeah.
I wish I'd just put on another voice and pretended to be my dad now... the Numpty wouldn't have known!