Patient - I haven't had my scan and my appointment is tomorrow, so I need it done today
Me - we have given you four appointments in the last 6 months and you did not attend any, even when you were phoned the day before and confirmed you would attend
Patient- it wasn't urgent then, I want an appointment today
Me - I have no sppointments available
Patient - How do II make an official complaint ?
Me - we have given you four appointments in the last 6 months and you did not attend any, even when you were phoned the day before and confirmed you would attend
Patient- it wasn't urgent then, I want an appointment today
Me - I have no sppointments available
Patient - How do II make an official complaint ?