"What is your age?"
"43"
"And what is the first line of your address and your post code?"
"*********"
"And what is your mother's maiden name?"
"******"
"Hold for a monent please Mr. Shaun"
Silence .............
"Hello Mr. Shaun"
"Hello"
"I just need to do some security checks"
"Haven't we just done that?"
"What is your age?"
"I've already told you."
"Yes, but please answer. What is your age?"
"43"
"And what is your mother's maiden name?"
"I've already told you that as well."
"Yes, but I have to ask security questions if I am to help you. What is your mother's maiden name?"
"******"
"Very good Mr. Shaun. One moment please whilst I check your account."
Silence .............
"Hello again Mr. Shaun"
"Hello"
<getting a bit exasperated>
"Hello. I just need to ask a couple of security questions to access your account."
"We've already done this twice and you have
all of the information you need."
"Well I need to ask the questions in order to check your account."
"But you've
already asked me. Twice. And you have kept me waiting twice as well."
"Yes but without the questions I cannot help you."
"Oh okay, okay, go ahead."
"Can I please ask what is your age?"
Click .... <decides to go to the branch at lunchtime. It'll be much easier.>
It was. Sorted in less than two mins.