An unexpected visit by two Spanish engineers from the company that manufacture our citrus packing machines...
'Good morning Christian (we've met before In Spain and in the UK)..are you just here to look around ?'
'No...you have a problem with one machine, it is alarming too frequently, we want to look and see why'
I'm slightly confused...
?..'We weren't aware there was a problem'
'Its showing on the control system '..the machines are linked via the internet to Spain, they can see live data, production, alarms, etc etc.
I thought theyd come just for that reason, but they were in abother company 20 miles away so planned to drop in anyway. It was a simple fault, simple fix....but we still werent aware there was a problem in the first place
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