It doesn't illustrate that at all. You didn't mention whether this person had a home charger. It just illustrates that if you have a run around EV with a short range it's a bit more tricky to go long distances than if you have a mid-range car with a good range.As the above tale illustrates, EVs are a non-starter if you can't have a home charger - at more expense.
It also illustrates that a bit more work is needed to ensure that Zapmap or in car charger seeking software needs reliable feeds from chargers so that people know when they are in use or broken. Although that last bit is no dfferent to pulling into a service station to find out they don't have any diesel which has happened to me more than once.
I agree. This is the biggest restriction on growth. Councils are installing more and more lamppost chargers etc but that also needs to be coupled with preferential rates for residents.Lots of people do have space for a home charger, but on t'other hand lots of people live in smaller houses without garages, flats, terraced houses, and no doubt other dwellings for which a home charger is not practical.