Nigel-YZ1
Guru
- Location
- Somewhere else... maybe soon.
"Look, I just want my car keys so I can go home!" - no, not one of those parties that you read about in the Sunday papers, just the car has been in the main dealer for a warranty 'repair'.
Except I knew when I booked it in that they wouldn't have the part and would have to order it, so I offered to pop the car in, they could send a technician out to verify the fault and order the part for me to book in when it arrived.
But no, that wasn't possible. They'd need the car for a full day so they could carry out all manner of 'complimentary' safety checks followed by a complimentary wash n vac. Because they insisted on having the car all day I had to have a courtesy car, which will have cost them, the dealer, money.
I didn't ask for an emailed link to a video of my car on the ramp showing what you (hadn't) done, but I got one anyway.
Then you phoned me mid-afternoon to say that you'd identified the fault but would need to order a part
Funnily enough the fault was exactly what I'd said and something that could have been confirmed in 2 minutes.
Then when I arrived to collect the car, what should have taken 2 minutes - "Hello Northern Dave - here are your keys, we'll give you a call when the part is here and book you in" took nearly half an hour as we went through the safety check sheet (nothing found, unsurprisingly on a car that isn't yet 3 years old...) and insisted on booking me in again FOR ANOTHER FULL DAY to do a job which is going to take 30 minutes tops, even though you haven't got the part in stock yet.
Me - I don't mind waiting here and having a complimentary coffee in your executive customer lounge while you fit the part.
Him - Oh, we can't do that as we don't know how long it will take.
Me - It will take half an hour, I've checked
Him - Well it could take longer and then we've got to do the safety checks and give the car a complimentary wash....
Me -
But I said nowt and stayed polite as it isn't the young lad on the desks fault that some numpty at head office makes him follow exactly the same process with every customer regardless of whether it is appropriate or not. It does make you wonder how they make any money though...
Sounds like a dealership in Doncaster I once bought a car from.
The 100 point safety check managed to miss the busted indicator bulb and the front tyre with 15lbs less air in than it should have.
Then the alarm they fixed by splicing wires together and shoving them through a hole on the wing.
They always washed and hoovered it though!
Glad about that - you'll have got all your work done, then - so time to go 
???
