Why do people feel the need for noise?
Yesterday the manager tried to persuade me to have a radio in the workshop. She said she'd been there before I arrived ant that there was a "tense atmosphere" because it was so quiet, and wanted to know why I didn't want a radio there.
I said that it's for three main reasons: I'm trying to get clients to work exactly, which involves listening for problems they can't necessarily see. Things like brakes rubbing on a wheel. I want them to learn to hear a gear clicking faintly but enough to cause a problem, and how to adjust gears by ear so the problem is solved quickly and without my intervention or a test ride. Music blocks this sound.
I find it hard to isolate voices when there is other noise in the background, which is annoying for everyone because I have to keep asking them to repeat themselves. As there are at least three native non-German languages represented in the team, trying to understand each other is hard enough as it is.
Finally, I find background music generally irritating noise. I'm always glad to get away from the constant barrage in the rest of the shop.
The counter argument was that we should give priority to our client's feelings and comfort over our own. Now, I've been working with these clients for several months, and they keep coming, so they clearly are happy with the environment. I haven't felt any tension in the air and I'm very sensitive to such things.
I suspect my manager was projecting her dislike of quietness onto my clients; It's strange to me that people find a lack of noise so bothersome.