Maybe a pointer to using a retailer and making a scene ? Of course its not to say there will be a satisfactory result. I would be interested in that photo if you can dig it out where did the damage and fracture occur ?I purchased mine online and following the collision Googled 'crash replacement Giro' which gave me a hit for the importer s followed their procedure. If I had had the opportunity to return said helmet I would have been nore than happy to do so if the t would as least add some data point for future research on the subject.