Your call is important to them.
But not important enough to pay some staff to answer the phone.
Turned out not be a good idea as when i did get though. The price they gave me was not up for doing a deal or matching the new customer price. Told that's how it is costs deals come and go ect, ect. Everyone has better deals for new customers ect.
Asked about going broadband only they gave me a price twice as much as the price they want to put the bill up by.
So after being put though to someone else and same messing about. I've told them to do a running jump i've already found another provider for less than current price.