For important stuff, much prefer face to face or speak personally (even though I'm a fair introvert). even if that's on the phone. For instance, when the process first started with 2 grand daughters going into care...I found myself texting the head of social services...it all felt a bit remote so I asked him, can I ring you ?
You get a far better personal connection with the person...
I've spent a working life in engineering and much of it on the phone for all sorts of reasons so it comes naturally (it doesn't for some)
Family, we all meet often enough although texts are useful...but then they complain (light heartedly) I never reply. I usually absorb what I need to and move on, probably a bit careless of me but...
Whatever means are convenient for the rest, I still write notes whenever I can but havnt sent a proper letter in decades.