Tesco: "Hello, welcome to Tesco Direct... Can I take a catalogue number please"
Me: "Oh, err, one sec... catalogue number, aha, yes, it's 211-4032"
Tesco: "Thank you sir, that's a Zanussi ZKG7145 Washer Dryer at £429"
Me: "Yes, yes it is"
Tesco: "Thank you sir, is there anything else you would like to order?"
Me: "Oh, I don't want to order it, I am trying to order it online but I can't see how to add the disposal option for the old machine"
Tesco: "The pop-up box sir, when you go to checkout, will offer you that option"
Me: "There is no pop up box"
Tesco: "The pop up box will appear when you click checkout sir"
Me: "OK, let me do it while you listen..."
...
Tesco: "Oh, you got that far without a pop up box sir?"
Me: "Yes, yes I did "
Tesco: "One moment sir"... "Yes, sir, there is no pop up box but if you order it from me I can add the option here"
Me: "Oh, excellent, let's do that then
"
Tesco: "Can I take a catalogue number please"
Me (calmness personified, teeth clenched): "it's 211-4032"
Tesco: "That item is out of stock sir"
Me: "NO IT ISN'T!!! IT'S IN MY BASKET AT THE CHECKOUT ON YOUR WEBSITE"
Tesco: "Yes sir, but that stock comes from a different warehouse that is available only for online shopping"
Me: "OK, so I will order it and ring you back and you can add the disposal to my order"
Tesco: "I am sorry sir, we are not able to do that"
Me: "Really, oh, then I will order it from someone else, goodbye"
Tesco: "Is there anything else I can hel......."
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