Mum and dad in in their 80s, I usually ask before I go..
'Anything you need doing ?'
Mum...
'Ooh yes, I got this new mop and I cant make it work, the handle just slides in, it wont stay out...and I cant squeeze it out either'
I take a look, its an odd thing, not like a normal mop, but I can see it has an extending handle...I extend it out, twist the shaft to lock it...bobs yer uncle.
'Oooh, thanks', said mum as she realises it was simple all the time.
'But I still cant get it to open the sponge on the bottom' she continues.
I look, pull the handle, its rock solid, I'm convinced it will break, then realise the sponge is so so dry, its gone rock hard, thats why it wont operate. So I put the sponge in water, it softens and slowly, it begins to work.
'Where did you get this from mum, its a wierd thing'
'Out my catalogue'
Its puzzling me, its a wierd looking mop...then the wife chirps in...
'Its not a mop mum, its an extendable window cleaning sponge'
'Oh....I didnt think it did the floors very well'