Cube Software - Angry!!!! 😡

[Supersuperleeds]

I still live in a cave.

That explains a lot of your posts

 

[Ming the Merciless]

I still live in a cave.

 

[Alex321]

Will a bike like this have any value and useability in 10 years once the app and interface stop being supported.
Most of my bikes are well over 10 years old.

It shouldn't matter whether it is "supported", since updates for such things are rarely if ever necessary for them to continue working.

 

[Ming the Merciless]

It shouldn't matter whether it is "supported", since updates for such things are rarely if ever necessary for them to continue working.

It clearly matters, because if it fails again in the future when no longer supported, it’s effectively bricked.

 

[Alex321]

It clearly matters, because if it fails again in the future when no longer supported, it’s effectively bricked.

It was a hardware failure, not software, it seems. Hardware can often be obtained second hand for years after software support may have finished.

Software failures that would result in it being unusable are usually going to show up well within the support period, unless they result from an update close to that end.

 

[Ming the Merciless]

It was a hardware failure

Sure about that?

 

[Alex321]

Sure about that?

You missed the "it seems" in my answer then?

No, I'm not *sure* about it, but it is what appears to have been the case from what we have been told. Swapping out the unit will very rarely fix any software issue.

 

[Ming the Merciless]

Swapping out the unit will very rarely fix any software issue.

Of course it will, the softwar is embedded in the unit. We don’t know what condition the software encountered, but a fresh one without the condition will sort it. Just like you can brick embedded software in a phone, you can do the same in an e-bike head unit. Just like it’s possible to brick a gps and a new gps will sort it etc. You swap it out, and fix bricked unit back at manufacturer. But when manufacturer has long since moved on that’s no longer possible.

 

[Alex321]

Of course it will, the softwar is embedded in the unit. We don’t know what condition the software encountered, but a fresh one without the condition will sort it. Just like you can brick embedded software in a phone, you can do the same in an e-bike head unit. Just like it’s possible to brick a gps and a new gps will sort it etc. You swap it out, and fix bricked unit back at manufacturer. But when manufacturer has long since moved on that’s no longer possible.

There can be occasions where it will fix it. That is why I said "very rarely", rather than "never".

 

[Bad Company]

Everything’s working now. There’s just the minor irritation of the app still showing ‘software error’. I’ll wait for the next update or maybe uninstall & reinstall the app.

 

[Bad Company]

F**K, F**K, F**K!!!
Now the bikes broken. I was happily riding when I got that familiar event when the pedals stop turning and you know the chains come off. Irritating but hey that happens and easy enough to put back. No, not this time. The cassette is at the back but the chain was off at the front and wedged into what I assume is part of the motor. It looks like it’s now also wedged under a metal clip which holds the plastic cover in place.

I’ll take it back again to the dealership tomorrow but this is a bike that cost over £3000 last month and has covered just 116 miles!!!

 

[Bad Company]

Certainly food for thought, Kathmandu was on my shortlist for next ebike but it may drop off sepending on how this goes for you. I wouldnt want to be stuck with no bike just because I'm not trusted to try and fix it myself.

Please read my latest update before you buy one.

 

[AndyRM]

That's very frustrating, I hope they sort it quickly for you.

 

[Dadam]

F**K, F**K, F**K!!!
Now the bikes broken. I was happily riding when I got that familiar event when the pedals stop turning and you know the chains come off. Irritating but hey that happens and easy enough to put back. No, not this time. The cassette is at the back but the chain was off at the front and wedged into what I assume is part of the motor. It looks like it’s now also wedged under a metal clip which holds the plastic cover in place.

I’ll take it back again to the dealership tomorrow but this is a bike that cost over £3000 last month and has covered just 116 miles!!!

I had the chain come off my Cube Reaction and get wedged similarly and was worried it was going to be a back to dealer job. I don't know if this is going to be the same for your bike but worth a try. As you know you can't move the chain by backpedalling as on a normal bike due to the ratchet in the motor gearbox. However I was able to unwedge mine by putting the bike on a stand and carefully moving the rear wheel backwards while teasing it up and out with fingers. Once unstuck i was able to get the chain back on the ring. I was worried about damage to the motor cover but it seemed to work without damage.

 

[Bad Company]

Thanks. I’d give that a try but as the bike‘s just a few weeks old and still under warranty I’ll let the dealer fix it.