Cube Software - Angry!!!! 😡

[Jameshow]

I rode it a short distance but it seems to be stuck in turbo mode so 25 kph if my legs are even vaguely moving. Also no indication of the remaining range which will be reduced in that mode.

Why not lend it to Chris Froome?!🤣🤣🤣

 

[Bad Company]

It was the display unit. It’s been replaced by the dealership and the software upgraded. At least I know it’s not something I should have been able to fix myself.

 

[PedallingNowhereSlowly]

I'm pretty impressed it's fixed already!

 

[Bad Company]

I'm pretty impressed it's fixed already!

Yes, no problem getting it fixed but it f****d up our Sunday ride.

 

[Dadam]

Not that I want to appear a smug luddite, but clearly this is always going to be a danger when you own a bicycle that need a fugging app to operate..

I know of no such bike. Even with the bikes that have an app, you don't need one to use it or ride it. I don't know about Tesla but sounds like the comparison is not valid.

All e-bikes need a controller to hook up the sensors and contain the voltage switching circuit to drive the brushless motors. That has to be driven by embedded software. Ideally there would be a means to change parameters on that software. Sometimes there are config screens within the display LCD, but the modern convenient way to address that is via app.

 

[PedallingNowhereSlowly]

Yes, no problem getting it fixed but it f****d up our Sunday ride.

That's bikes for you. Which is why for anything essential, N+1 rules.

 

[Dadam]

It was the display unit. It’s been replaced by the dealership and the software upgraded. At least I know it’s not something I should have been able to fix myself.

Glad you got it fixed. I have a Cube Reaction which can't connect to an app, but it has the older, simpler Purion display. I was going to post it's the display unit which has the app connectivity. Apparently I could upgrade mine to the later display and add the app.

 

[Dadam]

I don't understand why something as simple as an Ebike should need an app or an update.
There's a battery,a motor and a controller to regulate it's speed.
It's simply a giant scalextrics car in all honesty

The controller needs logic (i.e programming) to function. It has to factor in the states of various sensors (e.g the Hall effect sensor in the motor, the cadence sensor, torque sensor if present and wheel speed), plus the selected level of assistance and change all that into a voltage to the motor many times a second. Also with a brushless motor it needs to reverse the polarity several times per revolution.

I suppose you could conceivably do it entirely via analogue components, diodes, caps etc but it would cost many times more than a commodity programmable IC.

The controller also needs logic to handle charging the battery.

So, almost completely unlike a giant scalextrix car.

 

[wiggydiggy]

I'm pretty impressed it's fixed already!

I'm guessing as it was a new bike the shop probably just swapped out one from another bike and they'll send the borked one back to be replaced. Good service though

 

[derrick]

Eeee, in the olden days there was none of this software errors on bikes !

Are you not counting the rider?

 

[Bad Company]

I wonder what the replacement unit would have cost if it failed outside of the warranty period?

 

[wafter]

I know of no such bike. Even with the bikes that have an app, you don't need one to use it or ride it. I don't know about Tesla but sounds like the comparison is not valid.

All e-bikes need a controller to hook up the sensors and contain the voltage switching circuit to drive the brushless motors. That has to be driven by embedded software. Ideally there would be a means to change parameters on that software. Sometimes there are config screens within the display LCD, but the modern convenient way to address that is via app.

There was a thread on here a while ago about Van Moofs (and possibly others) that require the app to unlock them..

 

[wiggydiggy]

I wonder what the replacement unit would have cost if it failed outside of the warranty period?

Its not the same brand but an Eovolt Afternoon wanted £87 for a new control unit, which i think is extortianate for something I think is less complicated than most caluculators.

 

[Regular.Cyclist]

Its not the same brand but an Eovolt Afternoon wanted £87 for a new control unit, which i think is extortianate for something I think is less complicated than most caluculators.

Casio, for example, will manufacture and sell a great many times the number of calculators compared to an e-bike control unit. Efficiencies of higher volumes.

 

[Dadam]

There was a thread on here a while ago about Van Moofs (and possibly others) that require the app to unlock them..

Oh ok, not heard of them. But they're the only ones I've heard of and in any event not relevant to the OP's Cube bike or, I'd submit, most other big brands.