Cube Software - Angry!!!! 😡

[Bad Company]

I paid over £3000 for my Cube Kathmandu a few weeks ago. This morning the display’s dead and the remote’s not controlling anything.

OK the app says ‘software error’ but when I tap for the solution all I get is ‘contact your e-bike dealer’. Great but they’re closed, it’s Sunday!!!

Why can’t they just post the instructions to fix it???

 

[Cycleops]

Relax, drink a beeror whatever your preference and wait for tomorrow morning, it's only a few hours away.
Probably just a software update.
While you're quaffing have a gander at this:


View: https://youtu.be/vPhirHYldoc

 

[Bad Company]

Thanks. I’ve just checked that and the software is up to date so no solution there. It’s an error but no information on how to fix it other than contacting the dealer.

 

[Cycleops]

If that's the case then it's not user fixable and anyway tinkering with it yourself could invalidate your warranty so best wait for the dealer fix.

 

[wiggydiggy]

Certainly food for thought, Kathmandu was on my shortlist for next ebike but it may drop off sepending on how this goes for you. I wouldnt want to be stuck with no bike just because I'm not trusted to try and fix it myself.

 

[Ming the Merciless]

Have you tried turning your bike off then on?

 

[Bad Company]

Have you tried turning your bike off then on?

Yes, a few times. It’s rideable but feels like it’s stuck in turbo so wouldn’t be much for me to do. Also no display to know what’s left in the battery which will run down quicker in turbo.

 

[Bad Company]

Certainly food for thought, Kathmandu was on my shortlist for next ebike but it may drop off sepending on how this goes for you. I wouldnt want to be stuck with no bike just because I'm not trusted to try and fix it myself.

I’ll keep you posted.

 

[Fredo76]

A fellow software programmer had an all-purpose error message during development: "Danger, Will Robertson!"

I wonder if any of those made it into production.

Pestering a human to update you is an automation failure. Oil needs water like software needs a bicycle.

 

[fossyant]

Eeee, in the olden days there was none of this software errors on bikes !

 

[Regular.Cyclist]

I wonder if it is some kind of general error, eg a watchdog error, so it may require a deeper diagnosis or logs downloaded to determine the cause. I’m seeing a rise in general errors like this in my day role managing medical devices.

 

[Windle]

Eeee, in the olden days there was none of this software errors on bikes !

Indeed, the only 'software' errors we used to get were flat tyres .

 

[wiggydiggy]

Eeee, in the olden days there was none of this software errors on bikes !

To be fair I think it should be like a lot of modern cars, plug in your own computer to the bike and diagnose the problem.

Edit: This is the Bosch business portal, if you register I presume it'll give you access to some business software for updates. I don't know if you  have to be a dealer though

https://b2b.bosch-ebike.com/gb/en/home

 

[Ming the Merciless]

“I’d like to apply the brakes Hal”

”Sorry Dave I can’t allow that…”

 

[Drago]

Another reason to avoid bikes from a manufacturer named after a slang term for testicles.