I agree it's the overall package which results in Tesla being a country mile ahead. I also like the app, which is super convenient for all sorts of functions.
Here is a simple example how far behind other manufacturers are. I can see real time the location,speed of our car from the app.
My mate has got a 2022 Audi, they can see where the car was last parked as the location, soon as it's on the move, you only see where it was last parked. Why?
The Tesla, allows you to control climate, charging rates, times of charging, cheap rate etc, book service, open and close windows, boot, playback remotely security clips from its cameras.
The integration between user is so far ahead of anyone other manufacturer. This is why Tesla being a software company who make cars will be ahead for quite a long while. Over the last 3 years of ownership, the software/firmware upgrades has been continuously coming through. I can't count maybe half a dozen major improvements. All without leaving our home.
I'd wager that many other manufacturers still require you to take the car into dealer, probably pay to have for maps updates.