As I said the whole NHS digital records system is not fit for purpose.
Maybe parts of, but not the whole system.
My interactions with Digital NHS have been flawless for a good number of years.
Repeat scrip? 30secs online and a few days later a text from my Pharmacy to say ready for collection. (I've got 8 items waiting there for me at the moment)
A new med to repeat? Brief online note to my GP, Text Message from GP saying ok 24 hours later. A few days later text from the pharmacy.
Xray, blood tests, Urine, ECG, ultra-sound at GP practice, all available directly and immediately to my various consultants at the Hospital.
Don't mischaracterise the whole NHS because of failings in the bit you use. The variability is the issue.