Wiggle Advice Please - new bike problem

[Cycleops]

Hi, did you ever resolve this? Have just been out on my Mekk for the first time and have had the same problem. Put the pedals on screwing in all the way using fingers, so could not be cross threaded. Then tightened with the spanner wiggle provided. Again it wasn't till 5-6 miles into first ride did I notice the pedal coming loose. The thread is totally worn.

I don't think we will ever know, the OP hasn't been on here since posting over a year ago. Seems to me like it may be the wrong thread on the pedal. What pedals did you use?

 

[fabregas485]

What exactly did it feel like as you did the pedals up? If there were any faults in the thread, you would have felt it. That being said if it went in smoothly by hand it should be ok, unless lethal pressure was used which I doubt.

 

[ufkacbln]

This is fine in theory but in practice?

To have an Independent assessment surely means a written assessment which you'll likely (a) have to pay for and (b) I would imagine not many local bike shops will want to do it.

Wiggle did for me.

I had a helmet from Ribble.

Strap came away on first day

Returned it, they sent it back saying "fair wear and tear", and refused to discuss

Went to Wiggle (they had a shop then!) and they wrote a letter confirming it was a manufacturing fault.

HAd to go to a small claims court to get the money back from Ribble and the Wiggle evidence was key to that success

 

[Jayz]

I don't think we will ever know, the OP hasn't been on here since posting over a year ago. Seems to me like it may be the wrong thread on the pedal. What pedals did you use?

Hi, They were shimano pedals, also bought from wiggle. You would have thought they might have said something if they were the wrong thread. Plus it should have had a Ultegra shimano crank to match they rest of the chainsets. However it had one Mekks own (it was in the small print that it would be different and they have now changed the photo)...

 

[User16625]

I don't think we will ever know, the OP hasn't been on here since posting over a year ago. Seems to me like it may be the wrong thread on the pedal. What pedals did you use?

The Cyclechat member known as RBadger was assassinated on April 4 2013 at approximately 14:35 Greenwich Mean Time. The body was then sent to a local farm to be fed to pigs. Consequentially RBadger's issue with Wiggle was never resolved.

 

[ufkacbln]

The Cyclechat member known as RBadger was assassinated on April 4 2013 at approximately 14:35 Greenwich Mean Time. The body was then sent to a local farm to be fed to pigs. Consequentially RBadger's issue with Wiggle was never resolved.

Wiggle's customer relations policy is a little different!

 

[Ieuan]

Hi all,

This has just happened to me. Bought Mekk Poggio 1.5 from Wiggle. On it's second ride, the RH pedal came loose. It has completely ripped apart the crank arm and the thread has completely gone.

I have contacted Wiggle and they have said the same - not under warranty.

It's completely unacceptable that they provide pedals, you fit them and on the second ride, a £800 bike breaks after 8 miles....

Am on their case. Any suggestions welcome.

 

[Trevor_P]

As a retail purchase, albeit covered by DSR, wiggle do have an obligation to inspect the damage BEFORE coming to the conclusion that they have already drawn. ONLY following an inspection can they determine where the fault lies (i.e. manufacturing defect or incorrect assembly.) The fact that they have said it's your fault already without such an inspection gives you some leverage. Costs for returning the bike for inspection and then delivery back would be yours if you were found to be at fault, and you'd probably have to pay the return costs upfront. My 2p worth.

 

[donster]

just wondering how you all got on with wiggle? just had the same thing happen to me. 100% sure pedals were correctly put on, yet 10 miles in and they stripped both threads!!

 

[fabregas485]

Are all these pedals the exact same type?

 

[donster]

yeah i think they are. just some generic set of pedals wiggle supply with every bike purchase

 

[Dogtrousers]

At the risk of derailing the thread ... how can you incorrectly install a pedal? They have opposite threads, the right won't go into the left or vice versa.
Dab of grease, screw screw screw, tighten with 15mm spanner. Done. What could possibly go wrong? (seriously).

I'm just a bit worried because if it's balls-uppable I'm capable of ballsing it up. I haven't ballsed it up yet, but I'd like to be forewarned. Are there different pedal thread standards?

 

[donster]

well thats what I had thought...

 

[dexter101]

I know when I have fitted pedals before they feel tight but often haven't actually tightened all the way.

I built a fixed wheel bike for a friend and was sure the pedals were in fully, after a mile or two test ride the left pedal flicked out removing some of the thread! luckily I wasnt pushing hard and after installing properly they were fine.

 

[fabregas485]

I know when I have fitted pedals before they feel tight but often haven't actually tightened all the way.

I built a fixed wheel bike for a friend and was sure the pedals were in fully, after a mile or two test ride the left pedal flicked out removing some of the thread! luckily I wasnt pushing hard and after installing properly they were fine.

What material was the thread? No thread should feel tight until done up completely (unless its a thread designed to be tight etc).

I am glad to hear you avoided any damage you may regret