Wiggle Advice Please - new bike problem

[ufkacbln]

Whether you are at fault or Wiggle is going to be debatable at this point.

What is needed is an "independent opinion"

Take the bike to a reputable local bike shop and ask for their opinion before proceeding.

If they say it is faulty then you have an independent assessment to discuss with Wiggle, and if they state it is your fault then the present offer is good and should be accepted.

 

[400bhp]

Whether you are at fault or Wiggle is going to be debatable at this point.

What is needed is an "independent opinion"

Take the bike to a reputable local bike shop and ask for their opinion before proceeding.

If they say it is faulty then you have an independent assessment to discuss with Wiggle, and if they state it is your fault then the present offer is good and should be accepted.

This is fine in theory but in practice?

To have an Independent assessment surely means a written assessment which you'll likely (a) have to pay for and (b) I would imagine not many local bike shops will want to do it.

 

[ufkacbln]

This is fine in theory but in practice?

To have an Independent assessment surely means a written assessment which you'll likely (a) have to pay for and (b) I would imagine not many local bike shops will want to do it.

Worked for me.

Had a Giro helmet that the strap came away on the first use.

Ribble claimed it was "fair wear and tear" and not their problem.

LBS certified this was not the case and notified Ribble of a Small Claims Court action..........immediate refund.

 

[fossyant]

Have you checked you put the Left pedal on the Left crank arm, right on the right ? If you fitted the wrong pedal, they will tighten up by hand but you'll end up stripping the thread easily.

 

[400bhp]

Have you checked you put the Left pedal on the Left crank arm, right on the right ? If you fitted the wrong pedal, they will tighten up by hand but you'll end up stripping the thread easily.

Tis what I thought too

 

[festival]

I would say that should go in the customers favour. If they didnt want the cheap nasty under- engineered pedals fitted they shouldn't take the risk and stick them in the box.

This event is such a rarity I would hope they would sort it out in good faith which Im sure they will .

The cheap nasty pedals comment, if I wasn't clear, was repeating the original posters description of them. While they may need a little more care and attention while fitting they should not be confused with something likely to cause damage any more than cheap tyres would damage a rim.
I am all for ensuring the customer remains loyal in the long term by going the extra mile but the point is, if the customer can't point to any obvious ( or even slightly obvious) fault then its game set and match.

 

[fossyant]

We don't yet know if the OP has fitted the pedals correctly ? Easy for him to check.

 

[siadwell]

You should find some useful advice here:
http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product/

The onus is on the retailer to prove that the goods are not faulty, so offering to sell you a new part is not really on.

Ultimately, you can reject the bike if you believe it to be defective and they are not taking steps to remedy the situation:
http://www.which.co.uk/consumer-rig...ect-a-faulty-product-and-get-your-money-back/

 

[RBadger]

Thank you all. I have however checked and can confirm the right pedal was on the right crank as indicated by a large letter R. Regardless given right pedals have right-handed threads and left pedals have left handed thread, I fail to see how I could possibly have got them the wrong way round.

BTW - I'm still waiting for Wiggle to supply the new chainset. Very poor service from Wiggle if something goes wrong. Beware all!

 

[T.M.H.N.E.T]

I don't see why wiggle should be in any hurry? Did you buy the replacement?

 

[Voch]

Did you ever get a new crank?

The exact same thing has happened to me with a new Wiggle bike. The pedals are 100% on the correct side, there was no resistance when putting the pedals on and the pedal was on tightened with the provided tool. After 3 rides the right crank was stripped.

Wiggle takes the easy way out and says was the issue was the users fault and due to the manufacturers warranty not covering this issue that there is nothing they can do.

I personally think the crank should be replaced as there is no possible way that they can prove the crank was not faulty.

 

[Ticktockmy]

Maybe they supplied the incorrect threaded pedals for the cranks, there are 2 different thread sizes that can be used 9⁄16-inch (14.2875 mm) hole. French pedal spindles use M14 , and thread loosely into a 9/16 pedal hole, maybe best to check the thread sizes, if they supplied the incorrect size, the ball is in there court to sort the problem out

 

[DWiggy]

Contact them by Twitter, they usually respond

 

[Jayz]

Hi All,

first post and in need of some advice please...

After years of riding a mountain bikes I recently purchased a Mekk road bike from Wiggle. The bike arrived beautifully packaged just 4 days after placing the order. Great service I thought.

The bike came with some nasty cheap pedals, but as I had still to order some decent pedals I decided to put the cheap pedals on and go for quick ride. I installed the pedals using my fingers only to engage the thread, and only used a spanner to gently tighten them once the thread was fully engaged. I am 100% certain I did not cross thread the pedals.

After covering only 5 miles on my ride I noticed that the right pedal suddenly felt loose. I stopped the bike to find the pedal came away in my hand having completely stripped the thread on the right crank arm. I have no idea how this happened, it was as if the pedal had seized and stripped the thread, although the pedal did now rotate freely.

I contacted wiggle and explained what had happened. After 24 hours they replied say that the warranty did not cover this and I would need to buy a new chainset, which they would sell to me at cost. (£70)
I wrote back saying that given the bike was brand new and only covered 5 miles before a catastrophic failure of the pedal/crank they should surely pay for the component.

That was 2 days ago and I've head nothing other that the part will be available next week. Can't seem to find a phone number anywhere.

Where do I stand? Can anyone offer advice please? Surely the bike was not fit for purpose. Should I invoke my consumer rights and ask for a full refund?

Any help or advice would be greatly appreciated.

Thanks Richard,

Hi, did you ever resolve this? Have just been out on my Mekk for the first time and have had the same problem. Put the pedals on screwing in all the way using fingers, so could not be cross threaded. Then tightened with the spanner wiggle provided. Again it wasn't till 5-6 miles into first ride did I notice the pedal coming loose. The thread is totally worn.

 

[Big Nick]

Hi, did you ever resolve this? Have just been out on my Mekk for the first time and have had the same problem. Put the pedals on screwing in all the way using fingers, so could not be cross threaded. Then tightened with the spanner wiggle provided. Again it wasn't till 5-6 miles into first ride did I notice the pedal coming loose. The thread is totally worn.

Sounds like these crank arms are made of Swiss cheese and it's a manufacturing defect if it's the same make of bike in each case.

I would be inclined to contact the bike manufacturer if Wiggle are not believing you to see if they will give you any joy