A little while ago my wife bought a bike and I bought myself another bike so I can pootle around with her. When I bought it I asked if they could take the pedals off and put on some spd's with flats one side and clips the other. They did have some sort there but I didn't really want them, the flat side was quite small and I wanted better ones. He suggested better ones too before I said so, showed me what he recommended in his catalogue so I said 'yep, thats more like it, I'll have them', was told they'll order them and give a ring when they are in.
So I pay the bill for bike plus pedals, the cost of which he added on without asking me if that was ok with me but I let that go, thinking I'm going to have them anyway, so no problems there but he really should have asked first. He takes my phone number and I leave the shop with the bike, having paid for the bike and another set of pedals, expecting to get a call within a couple of days saying they're in, pop back and we'll fit them. Over two weeks later still no call.
Now I could have got what I wanted quicker and probably cheaper off t'interweb, but I decided to give them the custom and this is what happens.
To be honest, I'm almost tempted to leave it to see if I ever do get the call. Whatever I do I will not be going back there subsequently.