Melonfish
Evil Genius in training.
- Location
- Warrington, UK
Ah you want a program installing for the entire department. by tomorrow you say?
well now looky here our agree'd business SLA's for this kind of thing are quite clear 10-15 working days for a non standard software install.
i realise it's urgent now but when did you know the system was going live?
3 weeks ago? well why on earth didn't you log it then?
ah you just assumed we'd upgrade you without a ticket? er question, a 3rd party company updates their app and informs you, you fail to inform us (until hilariously the day before it goes live) exactly how psychic do you think we are?
ok, i understand how urgent this is, i've already mailed the manager of the installing team to get this done as soon as humanly possible because clearly a complete lack of planning on your part constitutes an emergency on mine doesn't it.
.
.
.
when do i think he'll respond to the e-mail?
... wait, what?
well now looky here our agree'd business SLA's for this kind of thing are quite clear 10-15 working days for a non standard software install.
i realise it's urgent now but when did you know the system was going live?
3 weeks ago? well why on earth didn't you log it then?
ah you just assumed we'd upgrade you without a ticket? er question, a 3rd party company updates their app and informs you, you fail to inform us (until hilariously the day before it goes live) exactly how psychic do you think we are?
ok, i understand how urgent this is, i've already mailed the manager of the installing team to get this done as soon as humanly possible because clearly a complete lack of planning on your part constitutes an emergency on mine doesn't it.
.
.
.
when do i think he'll respond to the e-mail?
... wait, what?