Jimmy
Have an attempt at calculating the capacity for yourself...its real easy and also helps you learn as you go along
And you will be doing the donkey work for the mechanics that are getting to the root causes if your issues for you
Capacity is the difference in sprocket of both front chainsets and rear cassette added together
Example in this setting up
50/34 chainset
11/28 cassette
50- 34= 16
28-11 = 17
Capacity is 16 + 17 = 33
The model number stamped on the RD ?
Look this RD up in shinmano docs or
chain reaction description and it will tell you that RD capacity amongst other things such as the biggest sprocket that RD can take and the max "drop" in front chainset etc
It's all interesting and you be glad you read up about it as you may see for yourself something is not compatible
And the mechanics here will appreciate your input
If your drive train is within the shimamo recommendations then the mechanics here will further help your cause as there may be other issues above my education