Sigma Sports........thier product review policy is so BAD!!!

[rideswithmoobs]

No. You said it was because it didn't meet their 'criteria', you are assuming it's because it's negative. What you have said gives no feedback on the product, as someone said above. Thus, it is not very useful to customers who may wish to buy the product

Aren't all product reviews a self subjective evaluation? What one likes, another does not. Every review of a cycling product is like this. So Dave reviewing the product saying it does not particularly suit him for what ever reason is perfectly justifiable. Another purchaser with a troublesome arse bone would find the review useful.

Dave7 says:
I agreed and said that 1) I do have a 'sit bone/pain' problem 2) wearing my Endura shorts I can do 50-70 milers with no pain 3) I have done 2 rides in these**** shorts and after 30 miles I was inpain...........

So a rider with a sit bone issued may prefer endura shorts. How's this not a useful review.
I tried pearl Izumi shorts and found the padding less erm padded than my endura shorts which I prefer for comfort

 

[vickster]

Aren't all product reviews a self subjective evaluation? What one likes, another does not. Every review of a cycling product is like this. So Dave reviewing the product saying it does not particularly suit him for what ever reason is perfectly justifiable. Another purchaser with a troublesome arse bone would find the review useful.

This may be so. But he doesn't know what criteria it hasn't met. He should phone if unsure.
Oddly, Forum users seem very unkeen on speaking to people on the phone, expecting near instant replies to emails instead..it's much easier to miss an email or delay response, less so when the phone on your desk is ringing

 

[rideswithmoobs]

This may be so. But he doesn't know what criteria it hasn't met. He should phone if unsure.
Oddly, Forum users seem very unkeen on speaking to people on the phone, expecting instant replies to emails

Way of the world Vickster. Email and live chat stuff is the norm. Gone have the days of communication for real. Just look at this forum for example or any forum. Many years ago this would take place round a table in a coffee shop/pub/chippy after a long rideout

 

[vickster]

Way of the world Vickster. Email and live chat stuff is the norm. Gone have the days of communication for real. Just look at this forum for example or any forum. Many years ago this would take place round a table in a coffee shop/pub/chippy after a long rideout

I guess I use the phone often as my clients still expect to speak to me and indeed see me face to face for meetings and presentations, often for an hour or two overseas

I'd rather phone a company than come online and rant about them! I'm not young, but neither is the OP (he's 25 years older than me I believe)

 

[Ajax Bay]

I emailed Sigma in the vain hope they would do something (worth a try).

Dave - what did you expect Sigma Sport might 'do', exactly, or otherwise respond? Or did you just expect a 'thank you for your e-mail' ackowledgment? Would that have satisfied your expectation of service? I agree with @vickster that you need to find out what the criteria of which your review fell foul and then resubmit accordingly.

 

[Wafer]

Gone have the days of communication for real.

Not sure why writing an email or on the Internet is less 'real' than using the phone....

 

[rideswithmoobs]

Dave - what did you expect Sigma Sport might 'do', exactly, or otherwise respond? Or did you just expect a 'thank you for your e-mail' ackowledgment? Would that have satisfied your expectation of service? I agree with @vickster that you need to find out what the criteria of which your review fell foul and then resubmit accordingly.

I'm lost as to how an honest unbiased review of a product must suit a 'criteria'. So long as it's not abusive then I don't see why it can't be published. Unless a company doesn't wish to upset its suppliers by publishing negative reviews of there products perhaps

 

[rideswithmoobs]

Not sure why writing an email or on the Internet is less 'real' than using the phone....

A phone call you speak to a real person. You here a humans voice and can judge emotion, interest, feeling, reaction, response, blah blah blah. An email or on the internet is clearly not the same and many times a text or posting can be taking out of context because it's difficult to understand the manner in which it was intended. Some of the reasons I think a phone is more real.
Would you say for example, sending a text or email to your parents to announce the birth of your child would have the same impact or feeling of real than if you called them and could hear and feel the excitement/emotion ?

 

[mythste]

As a potential consumer of such a product;

"I have quite wide sit bones and these didn't fit particularly well. Unfortunate but look well made" - useful.

"They don't fit and the stockist hasn't replied to my email when I tried to tell them" - not useful.

I've posted negative reviews of a product before and they've all been posted. A review isn't for your self gratification, it's for other people. You're under no obligation to review.

 

[vickster]

Not sure why writing an email or on the Internet is less 'real' than using the phone....

You're rather less guaranteed to get a response for sure. It's much easier to ignore an email or post on the web, than a ringing phone, especially in a client facing or customer service role where your boss expects you to answer your phone or that of a colleague

 

[Wafer]

A phone call you speak to a real person. You here a humans voice and can judge emotion, interest, feeling, reaction, response, blah blah blah. An email or on the internet is clearly not the same and many times a text or posting can be taking out of context because it's difficult to understand the manner in which it was intended. Some of the reasons I think a phone is more real.
Would you say for example, sending a text or email to your parents to announce the birth of your child would have the same impact or feeling of real than if you called them and could hear and feel the excitement/emotion ?

And you don't get body language with a phone call...
It's all real communication.

 

[Wafer]

You're rather less guaranteed to get a response for sure. It's much easier to ignore an email or post on the web, than a ringing phone, especially in a client facing or customer service role where your boss expects you to answer your phone or that of a colleague

I've spent far too much time getting no where on the phone with people like bt to agree with that.

 

[vickster]

I've spent far too much time getting no where on the phone with people like bt to agree with that.

And email has worked? Can't see it

I've spoken several times with the people in Sigmas customer services, they are extremely responsible, helpful and friendly on the phone

 

[Wafer]

The less I have to speak to sales people the better, especially when they are behind automated routing on have queues etc...

Perhaps Sigma are good on the phone, if so they should be good with email too, it shouldn't matter but I prefer to cut to the chase and its email than sit through people waffling on the phone at me and don't take kindly to being derided because of it.

 

[vickster]

It's good we have a range of methods to use depending on preference. I call people to discuss, negotiate, plan, organise. For me that's much easier and more effective by phone even if I have to wait to speak to someone.

The OP seemed to get no joy from email, thus a phone call would for me at least be the next logical step...and Sigma are good like that as I said earlier. They have no automated queuing system that I've experienced. From memory, you choose between the shop or head office customer services. Easy