There's just an allen key bolt in the lever to loosen isn't there? (Shimano Sora)
What's her height. I take a 54 at 5.9 with a 12 cm stem.
The top tube is the important measurement.
My race bikes are old Skool with 56 top tubes and 13cm stems, very stretched out.
As folk have said, try flipping the stem.
Flip the stem and/or rotate the bars back a bit, if this makes it better and she wants to use the drops, then you will want to revert the bars back to a "proper" position and move the hoods up to replicate the fit.
She may also find that the brake levers are hard to reach (my girlfriend did), if so, there should be some shims in with the manual etc.
Hmmm
Never received one.![]()
Perhaps she should be on a smaller bike.
Just sayin.