Reply missing and toolbar non functioning

[Fab Foodie]

i cant reply to CC threads on my phone but I can reply to NACA threads on my phone. I presume they run the same software.

My ipad is unaffected by either. It’s all very odd.

Mine is the opposite way around!
All well on CC, keep losing the button on naca.

 

[Dogtrousers]

Mine is the opposite way around!
All well on CC, keep losing the button on naca.

Is that a turn of phrase ?

Have you seen NACA lately? Fabbers has totally lost the button.

 

[yello]

Have you tried clearing your cookies and history?

That's got me thinking.

The forum software (somewhere) remembers what you've typed in the reply box until you hit the post button. As I mentioned, and to demonstrate, start typing your reply in one browser then switch to another browser (same thread obviously) and the new browser will pick up what you've already written, allowing you to edit and post.

So the forum software is somewhere storing an amount of 'in process' history, albeit for a brief period of time, until the 'post' button is hit. I noted that the font of the reply sometimes changes, and it seemed to me that that was when the 'post reply' button disappeared too.

If I were the programmer, I'd have a look at what happens around that 'refresh' of the reply box. It could be triggering something (in some browsers) that's causing the post button to disappear. Dunno. Sorry, I was a coder so I tend to think in those terms.

 

[HobbesOnTour]

It came back and now it's gone again.

This is getting really frustrating.

A little feedback would be appreciated.

Sorry, but I am not going to clear my history every time this goes wrong. I depend on some of that data to be available offline.

 

[Darius_Jedburgh]

It came back and now it's gone again.

This is getting really frustrating.

A little feedback would be appreciated.

Sorry, but I am not going to clear my history every time this goes wrong. I depend on some of that data to be available offline.

Darius, I think your anger is misplaced and the problem would appear to be in your cache/cookies. I'm sure if you can find instructions to clear them then normal service will resume.
Updates unfortunately are a necessary part of life. I've seen much worse ones done.

Hobbes,
I think your anger is misplaced and the problem would appear to be in your cache/cookies. I'm sure if you can find instructions to clear them then normal service will resume.
Updates unfortunately are a necessary part of life. I've seen much worse ones done.

 

[HobbesOnTour]

Hobbes,
I think your anger is misplaced and the problem would appear to be in your cache/cookies. I'm sure if you can find instructions to clear them then normal service will resume.
Updates unfortunately are a necessary part of life. I've seen much worse ones done.

Not anger, Darius, frustration.

I'm glad to see that yours seems to be working.

 

[Pat "5mph"]

@Shaun has been alerted to the problems: he usually comes online in the small hours (UK timezone)
Apologies for the hassle

 

[jowwy]

No issues with ipad or android phone……

 

[Shaun]

Sorry for the problems and apologies for the delay in replying.

I've checked with the software developer and they advised the most likely cause is cached files on individual devices, however, they also suggested trying the default theme in case any edits I've made to our custom themes may be having a negative effect.

To switch to the stock theme scroll to the bottom of the page and on the left-hand side there should be a paintbrush icon and either Cyclechat, Darker or Compact.

Tap the icon/text and in the pop-up window select Default.

Use CC with the default theme for a while and let me know if this fixes the problem.

With regards to clearing browser caches and site files, some of these links may help:

CHROME https://support.google.com/accounts/answer/32050
CHROME IOS https://browserhow.com/how-to-clear-history-cookies-and-cache-in-chrome-ios/
CHROME PC https://browserhow.com/how-to-clear-history-cookies-cache-and-reset-data-in-chrome-computer/
CHROME ANDROID https://browserhow.com/how-to-view-clear-site-storage-data-on-chrome-android/
SAFARI https://browserhow.com/how-to-clear-history-cookies-and-cache-in-safari-mac/
EDGE ANDROID https://browserhow.com/how-to-clear-history-browser-cookies-and-cache-in-edge-android/
EDGE PC https://browserhow.com/how-to-clear-history-cookies-cache-and-reset-in-edge-computer/
SAMSUNG INTERNET https://browserhow.com/how-to-clear-history-cookies-and-cache-in-samsung-internet/
FIREFOX PC https://browserhow.com/how-to-clear-history-cookies-and-cache-in-firefox-computer/
FIREFOX ANDROID https://www.whatismybrowser.com/gui...es-browsing-history-and-cache/firefox-android
FIREFOX IOS https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios#w_clear-individual-site-data
OPERA PC https://kb.wisc.edu/helpdesk/page.php?id=12381
OPERA ANDROID (SCROLL) https://www.wikihow.tech/Clear-Your-Browser's-Cache-on-an-Android
MOST MAJOR BROWSERS https://www.lifewire.com/how-to-clear-cache-2617980

CHROME DELETE COOKIE SPEC SITE https://support.google.com/chrome/answer/95647
FIREFOX DELETE STORAGE SPEC STE https://support.mozilla.org/en-US/kb/storage

UNINSTALL PWA https://browserhow.com/how-to-uninstall-chrome-app-pwa-from-chrome-browser/

Cheers,
Shaun

P.S.: The longest cached file length is 30 days, so assuming a device re-cached everything the day before the upgrade, by the end of the month all previously cached files should naturally be replaced with the new versions from the upgrade.

 

[Brandane]

Reply button on android phone (Samsung S9) has gone again, 2 days after clearing cache.
Have tried changing to "Default" as suggested by @Shaun above - but still no reply button. Just "xenForo" showing where it used to say CycleChat at the top of the page.

 

[Grant Fondo]

Reply button on android phone (Samsung S9) has gone again, 2 days after clearing cache.
Have tried changing to "Default" as suggested by @Shaun above - but still no reply button. Just "xenForo" showing where it used to say CycleChat at the top of the page.

Same here, got two days, but at least we have a work-around

 

[yello]

Changing the style to default doesn't work for me.

But what I did note was the button appeared briefly as the page displayed only to disappear again as the reply box (tool bars, emojis etc) redisplayed.

 

[midlife]

That’s what happens on my android, the reply button appears for a couple of seconds and then gets vaped !

Seems ok on this iPhone.

 

[CEBEP]

Same issue here on Android. Changing theme to default didn't help. Deleting Opera data did help but I don't know for how long and how convenient it would be to keep deleting browser data every now and then.

 

[johnnyb47]

And mine has magically appeared again