Poor customer service from Halfords?

[winjim]

How hard can it be? 5-M-P-H .

Is that a capital 5?

 

[Pat "5mph"]

How hard can it be? 5-M-P-H .

Is that a capital 5?

 

[subaqua]

Matt, have you ever had a takeaway ordered using Just eat ?

 

[gavroche]

Matthew, you seem to spend most of your time driving your car now. When did you last ride your bike?

 

[classic33]

Matt, have you ever had a takeaway ordered using Just eat ?

Now you're getting two different people mixed up here.

 

[Glow worm]

Assume just for the sake of it that he actually did put the lid back on properly - is there still no case to answer?

And aside from that, them of us what have been on here for while are aware of Matt's circumstances and should know better before plunging the knife in. I know this the World Wide Wait and all that, and everything and everone's just fair game nowadays to rip to pieces on-line, but really, get a grip folks.

 

[drummerbod]

I think people are maybe missing the point. Yes I was peed off about it spilling but I was more peed off about the customer service. At no point was I offered any resolution to my issue, all they did was try to sell me more sh1t!

Whenever I go into a shop with an issue I generally have in mind what I would like the resolution to be. What were your expectations? Honest question.

 

[Joffey]

Matthew is on the wind up with this surely.... No one really would complain about his problem and be surprised they have seen him off.

 

[PhilDawson8270]

Assume just for the sake of it that he actually did put the lid back on properly - is there still no case to answer?

IF he did put the lid on. He would be able to demonstrate in the store that it leaked. He would even be able to get the lid to remove and refit the cap, and demonstrate it leaking too.

 

[classic33]

Matthew is on the wind up with this surely.... No one really would complain about his problem and be surprised they have seen him off.

I've had worse(better!) than this.

 

[Matthew_T]

Matthew, you seem to spend most of your time driving your car now. When did you last ride your bike?

Been out yesterday actually. Need to lose weight for the hols in summer.

 

[Matthew_T]

I'm glad some people have seen the true light in this thread. Obviously I made the whole thing up. Do you actually think I would expect a refund on a mistake I made (apart from the mistake of going to Halfords)?

Some people can be wound up so easily.

 

[subaqua]

Been out yesterday actually. Need to lose weight for the hols in summer.

the just eat diet comes highly recomended from a self appointed best cyclist in the universe ever

 

[Mugshot]

Welcome to retail. 15+ years ago paint manufacturers had to put "Keep upright when transporting" because people put the tin of paint in the back of the car, let it roll around and wonder why the lid came off. Was a manager in DIY retail for 13 years and heard it all!

Aye, me too. One which sticks in my mind was a chap that came into the store carrying a two litre bottle of white spirit, which he'd bought about 10 minutes earlier, upside down with about an egg cup full of white spirit left in it. It turned out that the bottom of the bottle had rather a large split in it which he insisted, rather loudly and angrily of course as that always gets the best results, was there when he bought it and that it had leaked all over the boot of his car and he wanted it valeted, I suggested that he had dropped it outside the shop and if it had had a hole like that when it was on the shelf it would have been empty when he bought it and the stuff would be all over our floor.
We painted his house for him, got him a two week holiday in the Bahamas and a slap up meal in a posh restaurant, of course customer service meant something in those days.

 

[smokeysmoo]

without me having to spell my weird surname umpteen times

i before z except after p.......simples