Poor customer service from Halfords?

[GrumpyGregry]

Yesterday the turkish peber sweet (don't ask) I was sucking popped out of my gob as I was speaking in a (not) very important meeting.

People pointed.
People laughed.

I'm going back to the retailer to kick him in the fusebox and to demand my money back.




Oh. Hang on....

 

[GrumpyGregry]

@Sandra6 When I worked in retail management (many moons ago) the customer was always right, unless they proved themselves to be an idiot then they were fair game. I think buying a bottle without possessing the skillset to put the lid back on securely would be one such case. I'm not sure what any shop could offer apart from mild piss taking

I think the BBC are planning a special program entitled 'when fuel additives attack' and are currently looking for victims to share their experiences. Any takers?

The customer is not always right. But the customer is always the customer. And it is our job to make them right.

Said the CEO about three years before we went bust...

 

[Sandra6]

@Sandra6 When I worked in retail management (many moons ago) the customer was always right, unless they proved themselves to be an idiot then they were fair game. I think buying a bottle without possessing the skillset to put the lid back on securely would be one such case. I'm not sure what any shop could offer apart from mild piss taking

I think the BBC are planning a special program entitled 'when fuel additives attack' and are currently looking for victims to share their experiences. Any takers?

I just thought you'd like a free valet ;-)
Halfords actually take complaints very seriously and anything that makes it to head office results in the store colleagues losing their incentive bonus.

 

[Deleted member 23692]

I just thought you'd like a free valet ;-)
Halfords actually take complaints very seriously and anything that makes it to head office results in the store colleagues losing their incentive bonus.

And they should take valid complaints very seriously, but not when someone is simply trying it on just to get a freebie cos they've been daft.

Do Halfords do valets?

 

[Sandra6]

And they should take valid complaints very seriously, but not when someone is simply trying it on just to get a freebie cos they've been daft.

Do Halfords do valets?

Only for very special customers :-)

 

[Deleted member 23692]

Only for very special customers :-)

Do you send them to Taylor's across the road?

 

[Ron-da-Valli]

If the bottle was faulty wouldn't it have leaked on the shelf in the shop?
Is that the Halfords near Rhyl Sainsbury's Matthew?

 

[vernon]

If the bottle was faulty wouldn't it have leaked on the shelf in the shop?

No, because Halfords stored it correctly and @Matthew_T stored it incorrectly.

Half a bottle of Wray and Nephews overproof white cane spirit leaked into the rear passenger footwell of my car because the bottle fell over while I was driving to a festival. My only lament was that the carpeting soaked it up and I couldn't use a straw to recover the spillage.

 

[Markymark]

I blame the asylum seekers.

 

[vernon]

I blame the asylum seekers.

They won't find many nowadays not since they were largely replaced by Care in the Community.

 

[Pat "5mph"]

Well I think they should've taken the shirt off their back and mopped up the mess before giving the car a bloody good valet.
That's what we'd do ;-)
Awaits the rush of irate customers or at least @Ffoeg

@Sandra6 my local Halfords is a shining example of excellent customer service, they promptly retrieve my click and collect without me having to spell my weird surname umpteen times

 

[NorthernDave]

I was once waiting at the Customer service desk in Asda, and the woman behind the counter was dealing with a phone call to someone who'd bought a 2-litre bottle of milk, which had allegedly fallen over and leaked in their car boot on the way home.
I was surprised when without any hesitation she told the customer - Bring the receipt in for the milk and we'll replace it. Don't bring what's left of the bottle of milk in - keep that or throw it away, you decide. Get the car interior valeted and bring the receipt in and we'll refund you for that as well(!)

Although to be fair, there was no suggestion that the customer had opened the milk before the spillage.

 

[ianrauk]

Is this on CAMWRA!

 

[swee'pea99]

I know young Matthew has form, but I'm still amazed so many people just take it as read that he put the lid back on wrong (or, and this one really gets me, failed to secure it in an upright position) so his complaints are just so much unjustified whining. Seems to me something like a fuel additive can fully expect to be chucked in the boot of a car, without anything 'holding it in an upright position', (fercrisakes), and should be able to hold its contents, even under such extreme and brutal treatment. So unless Matthew did fail to put the lid back on correctly - and he says he didn't - I think he has every right to feel aggrieved, and fully deserved an apology at the very least. Oh, and just for the record, I have no problem with Halfords, as such - I don't like seeing any company treating customers like crap.

Assume just for the sake of it that he actually did put the lid back on properly - is there still no case to answer?

 

[Brandane]

@Sandra6 my local Halfords is a shining example of excellent customer service, they promptly retrieve my click and collect without me having to spell my weird surname umpteen times

How hard can it be? 5-M-P-H .