Of course, but in my experience scam callers usually have an accent, and usually trip up or are over eager. You can usually tell they are scammers. This one was different. Cool calm and collected and not at all thrown by anything I said.
New sophisticated fraud scam
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Of course, but in my experience scam callers usually have an accent, and usually trip up or are over eager. You can usually tell they are scammers. This one was different. Cool calm and collected and not at all thrown by anything I said.
DaveReading
Don't suffer fools gladly (must try harder!)
- Location
- Reading, obvs
No, it hasn't worked with landlines either for several years.
raleighnut
Legendary Member
- Location
- One of the 'Elite'
I've got the 'perfect' answer to scam calls like that "well I'm in town a bit later so I'll pop into the branch to discuss this with my account manager" they generally hang up at this point.
Our phone number is on one of the lists that makes the rounds, a common one we get is "This is British Telecom, we think someone is using your internet connection" Well 2 things we have unlimited internet access so it ain't costing us a bean and 2 there hasn't been a company called 'British Telecom' for decades, they're BT...........remember the Maureen Lipmann adverts. add in the fact that BT would never call anyone, they wait for you to call them if there's a problem.
Our phone number is on one of the lists that makes the rounds, a common one we get is "This is British Telecom, we think someone is using your internet connection" Well 2 things we have unlimited internet access so it ain't costing us a bean and 2 there hasn't been a company called 'British Telecom' for decades, they're BT...........remember the Maureen Lipmann adverts. add in the fact that BT would never call anyone, they wait for you to call them if there's a problem.
Alex321
Guru
- Location
- South Wales
Since 2014 in fact.
Alex321
Guru
- Location
- South Wales
My bank tried to stop me from transferring money to my granddaughter's account at the weekend, claiming there was a high probability it was a scam.
I phoned her to double check that the account details she had texted me were correct.
markemark
Veteran
Yep. Imagine a world where they actually prevented it. Banks have a duty to notify but not prevent.
Profpointy
Legendary Member
Agree. I don't think it works like that these days, but the original story may well have been valid
classic33
Leg End Member
When working in the back office of one bank in 2001-2001, this scam was known then. There's nowt new about it.
We always said to customers that if they didn't trust the call to them, hang up and call either the telephone number on the letter, or the telephone number on their card, if they had one on the account.*
Some accounts were purely online, others had no cards on them. I still have the staff fraud office number on my handset.
All access to an account was marked by the system, time, date and who. Available to the fraud office in almost real time. Making any false calls stand out due to no account access/activity showing.
*The other option given was to take the letter into any branch. Issuing office of the letter is in a code amongst the reference number.
Profpointy
Legendary Member
However a bank, and an internet supplier, phoned me up expecting me to confirm
my identity. When declined to do so the person on the phone seemed unable to grasp why this might be an issue. Both were seemingly genuine calls, but ffs, what are they playing at?
FrankCrank
Old layabout
Whilst recently back there, my mum went fibre optic, which also meant having a new landline number, and a clean sheet with regard to scam callers. Hassle is letting all family/friends know the new number.
Aescott
Well-Known Member
On the other hand…….
My wife placed an order with Ocado for food delivery. However, as she is the secondary card holder, all communication comes to me as the primary cardholder (not that it would have made much difference). I got up on the morning of the delivery to see a text from John Lewis Card Services saying that they had spotted a potentially fraudulent transaction - reply Y if OK. I did so - but as the text had been sent at 00.01 and this was now 06.50, when my wife went to check the order, it had been cancelled and she lost the slot.
I understand the need for vigilance, but as she’s used Ocado on a number of occasions in the past, I don’t know why this transaction was flagged.
My wife placed an order with Ocado for food delivery. However, as she is the secondary card holder, all communication comes to me as the primary cardholder (not that it would have made much difference). I got up on the morning of the delivery to see a text from John Lewis Card Services saying that they had spotted a potentially fraudulent transaction - reply Y if OK. I did so - but as the text had been sent at 00.01 and this was now 06.50, when my wife went to check the order, it had been cancelled and she lost the slot.
I understand the need for vigilance, but as she’s used Ocado on a number of occasions in the past, I don’t know why this transaction was flagged.
Cycleops
Legendary Member
- Location
- Accra, Ghana
Aescott
Well-Known Member
Maybe…. But it cost us the delivery slot, and it was a retailer that we’d used previously, and the delivery was going to the normal address.
It was a minor inconvenience, but irritating. Made slightly more so by the fact that I had spotted two fraudulent transactions on the secondary card a few months previously and the fraud team hadn’t.
First world problems, I suppose.
Cycleops
Legendary Member
- Location
- Accra, Ghana
Better losing a delivery slot than a few grand 
