Slick
Guru
I wasn't sure exactly where to post this, but I thought it best in here as pretty pointless for our English cousins.
Long story short, I've moved around the last few years and during that time I've met some cracking bike mechanics and some right shysters who shall remain nameless but putting a bike in for a service 1 week after replacing the rotors and pads only for it to come out with old rusty things attached thinking I wouldn't notice was probably about the worst.
I've been in the same place for almost 3 years now and despite a few attempts, I just can't get on with the LBS. I don't feel I'm particularly difficult to please, but I do like a certain level of service because I know what I used to do to keep my customers happy. My latest attempt at getting some help from this guy came on a bit of an emergency as I decided to take my bike down south on a work trip next week on the train rather than driving. Admittedly this bit is my fault, but I forgot I damaged my seat post clamp when freeing it from the frame. I also had a damaged gear cable, which is something I hate trying to fix myself. I'm on the train Sunday midday, so needed help quickly, but all I got was a glum looking torn faced individual who without thinking told me he can't help me. I get the whole booking system and being busy and all the rest of it, but I honestly don't think its too much to ask to have a look to see if it could be a simple fix to get me on my way.
Then I remembered a bike shop I'd used reasonably close by in Old Kilpatrick called https://www.facebook.com/p/Magic-Cycles-100063684998257/?locale=en_GB. I bought a bike for Mrs Slick here over 10 years ago from this guys dad who has now retired. I thought I'd see if they could help, it wasn't even a question, straight away he agreed to get me up and running and had it ready by 1 o'clock this afternoon. Couldn't believe the contrast between the 2 shops, and I can't speak highly enough of the service received. I'm sure a few will already be aware of this place due to its location, but give them a try next time your heading to Loch Lomond.
Long story short, I've moved around the last few years and during that time I've met some cracking bike mechanics and some right shysters who shall remain nameless but putting a bike in for a service 1 week after replacing the rotors and pads only for it to come out with old rusty things attached thinking I wouldn't notice was probably about the worst.
I've been in the same place for almost 3 years now and despite a few attempts, I just can't get on with the LBS. I don't feel I'm particularly difficult to please, but I do like a certain level of service because I know what I used to do to keep my customers happy. My latest attempt at getting some help from this guy came on a bit of an emergency as I decided to take my bike down south on a work trip next week on the train rather than driving. Admittedly this bit is my fault, but I forgot I damaged my seat post clamp when freeing it from the frame. I also had a damaged gear cable, which is something I hate trying to fix myself. I'm on the train Sunday midday, so needed help quickly, but all I got was a glum looking torn faced individual who without thinking told me he can't help me. I get the whole booking system and being busy and all the rest of it, but I honestly don't think its too much to ask to have a look to see if it could be a simple fix to get me on my way.
Then I remembered a bike shop I'd used reasonably close by in Old Kilpatrick called https://www.facebook.com/p/Magic-Cycles-100063684998257/?locale=en_GB. I bought a bike for Mrs Slick here over 10 years ago from this guys dad who has now retired. I thought I'd see if they could help, it wasn't even a question, straight away he agreed to get me up and running and had it ready by 1 o'clock this afternoon. Couldn't believe the contrast between the 2 shops, and I can't speak highly enough of the service received. I'm sure a few will already be aware of this place due to its location, but give them a try next time your heading to Loch Lomond.
