Halfords Help Carrera Virtuoso

[Mr Haematocrit]

But as soon as I got home, put it on the turbo it DIDNT WORK, SAME PROBLEMS!

Is gearing different when under load? on a stand vs a turbo or when cycling hard.

Are you putting it in the Turbo too tight in effect restricting the back wheel. Have you ridden it when not fitted to the Turbo, what's it shift like then?

 

[Peter Armstrong]

Are you putting it in the Turbo too tight in effect restricting the back wheel. Have you ridden it when not fitted to the Turbo, what's it shift like then?

Just in the turbo, not really tight, but it also wasnt working proper when i turned the bike upside down and tried it. but at that point id have pissed about with the screws.

This is so frustrating, Im still waiting for my clippless pedels and half decent weather otherwise id be taking it back for good.

 

[festival]

Its a reasonable, decent bike for the money but its the "halfrauds" thing all over again. The comments about they can't cut the fork column for you is bollocks. they have a duty to set the bike up for you so it works correctly and FITS you.
I think your dealings with them so far are telling you something very clearly, they are not helping you, either through incompetence or lack of care. So either take it back for a refund or keep the bike and pay out for a good LBS to service it for you.
You could take a third way and contact their customer service dept and lay into them about how let down you feel etc and you have no confidence in their ability to set the bike up for you and will they reimburse you for the LBS's fee's.
P.S. I don't suppose your near Woking Surrey? otherwise I would sort it out for you.

 

[Peter Armstrong]

Its a reasonable, decent bike for the money but its the "halfrauds" thing all over again. The comments about they can't cut the fork column for you is bollocks. they have a duty to set the bike up for you so it works correctly and FITS you.
I think your dealings with them so far are telling you something very clearly, they are not helping you, either through incompetence or lack of care. So either take it back for a refund or keep the bike and pay out for a good LBS to service it for you.
You could take a third way and contact their customer service dept and lay into them about how let down you feel etc and you have no confidence in their ability to set the bike up for you and will they reimburse you for the LBS's fee's.
P.S. I don't suppose your near Woking Surrey? otherwise I would sort it out for you.

I dont think I could take it back if I tried, I have already pulled all the reflectors, stickers, Tires, & Bell.
Chears tho, im going back on wednesday because the head mech is in, ill kick up a fuss and ask him to reset the derailer, re-wire and tune. Im thinking it mite be faulty. If they dont do all that then ill take it up with customer service dept or try and take it back.

Am in rochdale btw.

 

[outlash]

I'd also recommend not taking it back to Halfords but taking it to a proper bike shop. If they couldn't get it set up correctly initially then I doubt you'll have a lot of luck a second time around.

This. For the sake of a few quid that it'll cost you for a LBS to get it sorted, it'll be worth it not going through the stress and time of mucking about (probably fruitlessly) with Halfords.


Tony.

 

[roadrash]

first of , i know that service varies from store to store with hellfrauds but personally i wouldnt let them touch a bike of mine ,second, lowering the bars really is as simple as mentioned above, and third i would take it to a good local bike shop ,get them to adjust gears (probably not charge more than a tenner), get a receipt.

then create holy shoot with hellfrauds customer service about how it wasnt set up right at point of purchase ,after a return visit they still didnt rectify any problems , youve had to pay someone else to do it and want recompense for your unfortunate episode,

 

[Peter Armstrong]

This. For the sake of a few quid that it'll cost you for a LBS to get it sorted, it'll be worth it not going through the stress and time of mucking about (probably fruitlessly) with Halfords.


Tony.

LBS Legal Bike Servicer?

 

[musa]

LBS Legal Bike Servicer?

Local Bike Shop

 

[Cycleops]

Outlash might be right about taking it to a proper bike shop if you are not getting satisfaction from Halfords. Although it is annoying if you bought it from there, they should have it operating correctly for you.

I am just a bit concerned about your seatpost. It is obviously set for the best position for you but you need to keep a minimum of 2 1/2" inside the seat tube so as to avoid stressing the frame or post itself. Nice bike though.

 

[Peter Armstrong]

Outlash might be right about taking it to a proper bike shop if you are not getting satisfaction from Halfords. Although it is annoying if you bought it from there, they should have it operating correctly for you.

I am just a bit concerned about your seatpost. It is obviously set for the best position for you but you need to keep a minimum of 2 1/2" inside the seat tube so as to avoid stressing the frame or post itself. Nice bike though.

Chears ill check that, I remember thinking its quite far out when I was ajusting it.

 

[Peter Armstrong]

Thank you for everyone’s advise so far, next step is I will take it to the Halfords shop on Wednesday when the head mech is in, kick up a bit of a fuss. If I’m still not happy with the service I will take it to a good bike shop I know local on Friday, he's really good. I know what you’re thinking why I didn’t buy a bike of him, well his prices start from £650 so I couldn’t afford his cheapest.

I should get so good advice off him, Whether it’s just the set up is wrong or faulty, then I will officially file a complaint to Halfords if it get to that point.

 

[Mile195]

The trouble with Halfords is they are a "jack of all trades, master of none" type chain. The staff are mostly salespeople, after all, it's difficult to find someone with an intimate knowledge of bikes, that also has an intimate knowledge of Car Radios, Baby Seats and Trailers, who will work for minimum wage... It wasn't always that way - I vaguely remember when halfords had small high-street shops which were a bit more specific, but the modern warehouse-type shops are abysmal for staff knowledge.

I agree that a local dedicated bike shop is your best way forward, but it is galling that this is a service you've already paid for really.

 

[Peter Armstrong]

The trouble with Halfords is they are a "jack of all trades, master of none" type chain. The staff are mostly salespeople, after all, it's difficult to find someone with an intimate knowledge of bikes, that also has an intimate knowledge of Car Radios, Baby Seats and Trailers, who will work for minimum wage... It wasn't always that way - I vaguely remember when halfords had small high-street shops which were a bit more specific, but the modern warehouse-type shops are abysmal for staff knowledge.

I agree that a local dedicated bike shop is your best way forward, but it is galling that this is a service you've already paid for really.

But i though they had dedicated bike mech's, thats why im having to wait untill tomoz get get it looked at again?

 

[roadrash]

dedicated bike mech's....... that usually means a "yoof" that really wanted to work in the in car entertainment department, bike mechs really do vary from store to store, think about it if you had all the relevent qualifications would you want to work for minimum wage

 

[Peter Armstrong]

dedicated bike mech's....... that usually means a "yoof" that really wanted to work in the in car entertainment department, bike mechs really do vary from store to store, think about it if you had all the relevent qualifications would you want to work for minimum wage

Nope!!!