Mike Ayling
Veteran
- Location
- Melbourne Downunda
This customer changed their mind about the bike and reserved it, twice. They were a bit upset that the bike cost 200€ even after I pointed out that I'd actually reduced it from the normal price, so they were effectively getting some items free.
They came to buy the bike after I'd finished work and because I knew they'd try, I asked my colleague on the till not to enter into negotiations.
This morning my colleague said that they'd come and sure enough the first thing they asked was if he could "Do something about the price". His response was that it wasn't his department, so no, he couldn't negotiate.
They paid €200,00.
Well done you!