If there are 4 or 5 TECs dealing with an issue, is it not better if when the issue is understood and manageable, to split up, leaving 2 or 3 TECs to deal with the issue (including the phone person) and sending the others forward with any attendant non TECs acting as the back, partly to progress the ride, partly to get to and deal with any other problems down the line ?
On the note, there is a spelling mistake : "what'd" ;-)
And perhaps saying something like
"TECs are a team of problem solvers that make the ride run smoothly, fixing mechanicals, offering rider support and communicating to the ride leader their progress", just to emphasise the overall aim of the team rather than the consituent parts.
My Garmin claims 42.8 mph at some point but the speed graph doesn't quite tie out. Would have been Reigate if it is correct, though I had no success triggering the speed gun....