It was decided months ago, and is, in the main part, dictated by what we can and cannot do in the new software; but is also something I personally want to try as well.
Moderators are called "staff" in the new software and that status is used for all sorts of permission granting, management tools, etc. in the background that
cannot be turned off; hence the moderators will
have to go public.
But I want that to be a positive move. The main part of the role will be to help and support people in their use of the site and so I chose Support Team as a positive way of reflecting that.
The reminder system is new, and will work in tandem with how we currently manage the site. It offers a more structured way of approaching inappropriate conduct and content, but won't always be used - if we can resolve things will a simple "shout out" on a thread, or by PM to those we feel would be receptive to a personal approach, then that would be preferable.
The less agro for everyone, the better.
CycleChat has grown considerably in the last few years and it helps to review things from time to time to see if they can be done differently/better. Hopefully this will be a change for the better.
Considering we all have work/family duties too, I don't think we do a bad job.
Cheers,
Shaun