Fnaar said:
I ain't never had no problems with the website... always given me the info I wanted, and has always been accurate... never tried the call centre tho'
Thetrainline.com gives you different search results for trains depending on the IP address you do your search from. From my work IP address I get offered different trains, times and tickets than I do from my home IP address. My mate who i often go touring with also gets offered different tickets and trains than I do, when we do our enquiries simultaneously and we're on the phone to each other.
The other week I was offered a £32 single ticket from Berwick to Birmingham, I refreshed the page and it became a £44 ticket. Refreshed the page again and the entire train had disappeared from the search results.
I do all my online bookings through the train company websites now because they give you all the ticket options and all the services. They're still not perfect but they're better than the trainline.
One time when my tickets didn't arrive by post, I called thetrainline.com to make alternative arrangements. They said they'd fax my local station with the booking details so they could issue the tickets. I was at the station for one and a half hours. The ticket office had to call thetrainline.com three times so they'd send a fax with the right information on it. Then they'd only sent enough information for my outbound journey. For my inbound journey, despite promising to fax the information to the station, they hadn't done so. Again I was at the station for two hours prior to my journey, three phone calls to their call centre. Each time they said the information had been sent (without knowing that it actually had been sent), and it never arrived. Basically they fobbed me off and didn't give a shoot. I travelled without a ticket at the discretion of the train guard.
What a pain in the arse.