Bazzer
Setting the controls for the heart of the sun.
- Location
- On the edge of reality
On a less intimate tangent, around 6 weeks ago we had a new boiler fitted and (without being asked) the plumber fitted a Hive as part of the installation. A few days before Christmas, the wall control/thermostat unit wouldn't connect to the unit which switches the boiler off and on, so we had no heating or hot water. Efforts to connect them using the online instructions failed so I contacted the Hive call centre.
After some 10 minutes or so of further guidance the units still would not connect. I was told, "I'll put you on hold for a couple of minutes while I try something at this end." About a minute later the lights on both units showed they had connected. The chap at the other end of the line then returns asking if it was now showing as connected.
Perhaps it is just me, but I found it quite disturbing that whilst I could control my home heating from my 'phone, I did not expect others to have that capacity.
After some 10 minutes or so of further guidance the units still would not connect. I was told, "I'll put you on hold for a couple of minutes while I try something at this end." About a minute later the lights on both units showed they had connected. The chap at the other end of the line then returns asking if it was now showing as connected.
Perhaps it is just me, but I found it quite disturbing that whilst I could control my home heating from my 'phone, I did not expect others to have that capacity.