A few thoughts:
-My colleague went to a bike shop to fix a puncture, got charged £20. I don't have loads of spare cash at the end of the month, and I wouldn't be cycling if I got a shop to do all the maintenance/repairs on my bike. I do most everything: changing wearble parts, setting up tubeless tyres, bleeding brakes, changing bearings, etc. It's always cheaper to buy tools and do the job yourself. If it goes wrong, then it's still cheaper to buy a new part and try again. And I'll probably get it right the second time.
Obviously I'll also look for the cheapest place online to buy parts and tools. I'd be a chump if I paid the full RRP which is what my local shop charges. Who does that, on anything not just bikes??
-I don't want to 'build a relationship' with a shop. The idea that you have to have a personal relationship with a shop to receive good service is ridiculous and obsolete in 2023. I want to know
exactly what I'm getting for what I'm paying, not hoping for better pricing and service because I know the owner. If they're going to be vague about it, forget it, I'll buy the frame facing tool on
ebay and do it myself. You don't have to have a PhD in mechanical engineering to fix a bike.
-I think the only type of physical shops that are likely to survive in the future are ones that offer some sort of excitement and 'experience'. If a bike shop just literally sells bike stuff, what's the fun in that? You can look at pictures and videos online and find out all about them. What does going to a bike shop offer that online shops and platforms can't? Nothing, except you pay more for less and walk out feeling like a chump. They make active efforts to make you feel like you don't want to return.
-I don't think anyone needs to worry about who's going to fix bikes if shops go under. Don't worry, that's a gap in the market, and someone will come to fill it. Hopefully something better than bike shops. They are boring and expensive. No one wants that.