Trivial things that make you annoyed beyond expectations?

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Chris S

Legendary Member
Location
Birmingham
Halfords cancelled my order but didn't give me a refund. It was only for £2 so it's not worth calling their customer services line to try and get it back.

BT charge 20p per minute from landlines. I've only got to be put on hold for 10 minutes before the cost of the call exceeds the cost of the item!
 
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Halfords cancelled my order but didn't give me a refund. It was only for £2 so it's not worth calling their customer services line to try and get it back.

BT charge 20p per minute from landlines. I've only got to be put on hold for 10 minutes before the cost of the call exceeds the cost of the item!

Downunda you can get a "landline" as part of your Internet package usually with unlimited calls. Also all mobile phone packages have unlimited calls. Handy because I gave up trying to contact a courier company for an hour and fifteen minutes and the mongrels did not even bother to say the usual "your call is important to us". At any time.
 

Alex321

Guru
Location
South Wales
Halfords cancelled my order but didn't give me a refund. It was only for £2 so it's not worth calling their customer services line to try and get it back.

BT charge 20p per minute from landlines. I've only got to be put on hold for 10 minutes before the cost of the call exceeds the cost of the item!

So call from your mobile. I presume you have a decent amount of "included minutes".

Though our broadband/landline package also include unlimited calls (with any one call limited to 60 minutes).
 

raleighnut

Legendary Member
Downunda you can get a "landline" as part of your Internet package usually with unlimited calls. Also all mobile phone packages have unlimited calls. Handy because I gave up trying to contact a courier company for an hour and fifteen minutes and the mongrels did not even bother to say the usual "your call is important to us". At any time.

We've got that here in blighty, I think the calls are VOIP
 

raleighnut

Legendary Member
They will be, soon.

At the moment they can still be via a land line, but those are being phased out over the next year or so and then it will all be VOIP.

Aye our calls are via a copper cable so far but it's 'fibre to cab'* at the moment, BT are coming round to fit 'full fibre' in early January (booked a while back) All the TVs in the house have been slowly expiring over the past couple of years and the replacements have been 'smart' so connect wirelessly to the hub and we're getting short of 'bandwidth' what with those, the phone, Maz's iPad, my Chromebook and her sons Mobile it is only just coping. Main TV in the front room is still 'hardwired' to the hub via the 'BT Vision' box recorder/player. Doesn't really bother me as I don't watch much TV spending most of my time in the dining room where my QUAD lives but I do get 'buffering' issues from time to time on this chromebook.

* Maz worked at BT in the 'Network Records' office recording where all the phone lines in the country went, to which exchange etc down to which 'cab' (green cabinet) they went to and down to which individual pole each line was connected to. This was all done on paper maps but her last couple of years were spent scanning these maps to 'digitise' the system.
 

Chris S

Legendary Member
Location
Birmingham
Halfords cancelled my order but didn't give me a refund. It was only for £2 so it's not worth calling their customer services line to try and get it back.

BT charge 20p per minute from landlines. I've only got to be put on hold for 10 minutes before the cost of the call exceeds the cost of the item!

So call from your mobile. I presume you have a decent amount of "included minutes".
No. It's ASDA pay as you go.
 
No. It's ASDA pay as you go.

Might be better going to a local shop and moaning??
or asking a friendly relative if you can borrow their phone if they have free time available
 

classic33

Leg End Member
Is it honestly worth the hassle for £2?
I had EE disconnect my mobile because I paid a penny less than their records showed as owing. The amount paid was given to the shop staff, via their(EE's) system.

Went back and paid it via chip & pin card. It later required refunding, to the card, as the person who said I owed a penny was wrong.

If a penny matters that much to them, how much more would £2 matter. They could also be hoping you'd do nothing, and they get to keep the £2.
 
This.
It's probably the most common legal "scam" in the world.

£2 isnt much - hardly worth bothering

Until you look at it from the POV of the business
in which case it will not be £2 - but several hundred of thousands £2's ans suddenly it become a big deal

and worth putting some effort into making it more difficult than necessary to bother claiming it back

learned this at school - one of the Science teachers mentioned that when Ford were designing the original Ford Fiesta they spent over £1,000,000 redesigning the steering wheel so that it cost 50p less to make
but over the lifespan of the car 0 that saved them lots of money

apparently - never checked the facts or numbers but the concept if good!
 

Alex321

Guru
Location
South Wales
This.
It's probably the most common legal "scam" in the world.

The cynic in me thinks the Times have just been guilty of a similar thing.

We subscribe to the Times, which means we get a good discount, and they send us a book of vouchers every few weeks, with each voucher being for a specific date. For a long time, each sheet in the book ran from Sunday to Saturday. But the book we just received last week runs from Monday to Sunday.

And the last book finished on Saturday 28th, while the new one started today, Monday 30th - no voucher for Sunday 29th (the most expensive paper of the week).

It was only today when I went to the garage to get today's paper, and they said that I'd given them today's voucher yesterday that I realised. Went home, no voucher for Sunday to be found, so I rang them up. They pretty well immediately said, yes, this is a known problem. You have had to pay for Sunday's paper, so we will refund you £4.50 to your account.

But I expect an awful lot of subscribers won't have bothered ringing up, even for £4.50.
 
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