TREK Domane SLR7 2021 frame crack

[gbs]

I, too, have a Domane SLR and an Emonda SLR .

I cannot reconcile the data in yr post - no crashes, clear and significant damage, multiple visits to a Trek dealer before that damage was noticed.

In contrast when I damaged the thread on the front fork (thrubolt) of the Emonda they were quick to offer a replacement fork; IMO that was not necessary given that the damage was quickly rectified by professional mechanic.

FTM, I have trust in Trek. If yr dealer is in good standing proceed via through that channel - otherwis deal directly with Trek UK.

Best wishes; it must be gut wrenching to have thisdamage.

 

[Milkfloat]

As stated above, the damage is very consistent with the chain coming off either under a lot of power or with continual pedalling after. If your chain did come off, all is not lost. I would be prepared for a long wait and then an argument over a warranty claim, I think it would be worth fighting with the shop and Trek that a well setup bike should not allow the chain to drop, so clearly this was not setup properly and thus they are at fault.

If that fails and you cannot get the frame replaced under warranty, then there are a number of companies specialising in carbon repair who can get that looking like new.

 

[Sittingduck]

Did you buy it new ?
Are you the first owner ?

We need to know the answers to this, really. If it wasn't second hand 2 months ago the that is some pretty rough treatment of a new bike imho.
If it was, I would be going back to the seller.

 

[jowwy]

OP joined yesterday, made this post and no comment since......i cant see all that damage being on a 2 month old bike and stating it had been back to the store numerous times, that size crack can be seen without removing the crankset, just by looking at the chain stay

im thinking thats a 2nd hand bike

 

[Brandane]

im thinking thats a 2nd hand bike

Maybe not..... from a little online research, and using the serial number from the photo (WTU102QU0072S)...
WTU - Identifies it as Trek.
102 - It was made on the 102nd day of the year, so about 12th April.
QU - Code for the factory where it was made.
0072 - It was the 72nd frame made that day.
S - year of manufacture; S being 2021. (R=2020, etc..).

So that frame was manufactured on 12th April this year.

 

[jowwy]

Maybe not..... from a little online research, and using the serial number from the photo (WTU102QU0072S)...
WTU - Identifies it as Trek.
102 - It was made on the 102nd day of the year, so about 12th April.
QU - Code for the factory where it was made.
0072 - It was the 72nd frame made that day.
S - year of manufacture; S being 2021. (R=2020, etc..).

then he has ripped the guts out of that bike for 2 months.......that amount of damage aint from road riding

tour de france bikes dont look that bad after a crash lol

 

[cougie uk]

Is that a 7 grand bike ? I'd be fairly sure I'd get decent service from the company after spending that much cash on a bike.

 

[Smokin Joe]

Is that a 7 grand bike ? I'd be fairly sure I'd get decent service from the company after spending that much cash on a bike.

I'd be pretty sure Trek would tell him where get off looking at that damage and the obvious cause of it.

 

[AlanW]

Good grief, that's had a rough two months, if it is only two months old of course?!

 

[cougie uk]

I'd be pretty sure Trek would tell him where get off looking at that damage and the obvious cause of it.

I'd not expect a dropped chain to trash a bike. Most bikes would drop a chain now and then - I have never known it to be terminal.

 

[Smokin Joe]

That depends how hard you try and force the pedals round after the chain has derailed. I've dropped many a chain without even a scratch, but then I stop pedalling immediately. From the amount of damage there that chainstay and BB shell have had a fair old kicking.

 

[Chislenko]

I'd not expect a dropped chain to trash a bike. Most bikes would drop a chain now and then - I have never known it to be terminal.

To be fair I had it happen to mine (totally my fault, bad change) as I was going uphill and couldn't really come to a dead stop as was obviously pushing down on the pedals out of the seat.

The damage was very similar to the OP's picture but not as bad. £300 later at that chap in Northwich I had learnt my lesson and won't make the same mistake again!

 

[The_Kruiser]

In less than 3 days of inspection & investigation TREK agreed to replace the frame.
Chose the color I want & should recieve the shipment within 3 weeks.

 

[The_Kruiser]

We need to know the answers to this, really. If it wasn't second hand 2 months ago the that is some pretty rough treatment of a new bike imho.
If it was, I would be going back to the seller.

It's a NEW bike I bought from TREK

 

[The_Kruiser]

I, too, have a Domane SLR and an Emonda SLR .

I cannot reconcile the data in yr post - no crashes, clear and significant damage, multiple visits to a Trek dealer before that damage was noticed.

In contrast when I damaged the thread on the front fork (thrubolt) of the Emonda they were quick to offer a replacement fork; IMO that was not necessary given that the damage was quickly rectified by professional mechanic.

FTM, I have trust in Trek. If yr dealer is in good standing proceed via through that channel - otherwis deal directly with Trek UK.

Best wishes; it must be gut wrenching to have thisdamage.

Yes it was surprising they didn't notice the crack when I took it to them 3 times for a check.
Only when they removed the crank set, it was very visible.
TREK has agreed to replace the frame.
My new frame is on the way.