I'm glad you posted that......I'm a Sauvignon Blanc man myself but even I know that Watneys make a lovely pint of bitter.
Sounds as if you did exactly the right thing-and got the right response!Thats the sort of customer who would have returned with every" c**p" item that doesnt work,that they dont understand,or that they didnt need in the first place.Pests,the lot of them.When I worked in a shop that sold inner tubes.... a bloke bought one back and said it was rubbish as it kept going down he had bought the wheel and tyre into to demonstrate how S***t it was.... I took the tyre off and CAREFULLY (thats the secret) ran my fingers around the inside of the tyre and found the thorn that had caused the original and new inner tubes punctures..... "So your not going to replace it then?"..... "Nope, but I'll sell you another"..... He said "stuff that" and stormed out.....