bonzobanana
Guru
Indeed. During the lockdowns etc of 2020 Halfords reckoned at one point they were selling more Carrera ebikes in the UK than every other make put together.
Yet browse an ebike forum and Suntour are far from being the most complained about e drivetrain. In fact I had more problems myself with my Bosch equipped Trek, which now resides with my Dad as his bike.
They're not faultless (I'm very careful of my torque sensor, although spares are now thankfully easy to come by) but nowhere near the level or the myth that has arisen around their supposed unreliability.
I think that is part of the issue people don't consider how many of certain products are out there in the community. A £8k mid-drive ebike only sells in low numbers compared to a £1k ebike so if you see a complaint about Bosch mid-drive ebike motor failure you have to factor in it is relatively rare compared to other ebikes. The average price of a bike sold is still only about £400 including ebikes. That average doesn't allow for many £14k carbon fibre road bikes for example. It's not possible to mass produce carbon fibre frames either to the same level as steel or aluminium as so much manual labour is involved. Fuji-ta had 80% of its staff working on carbon fibre frame and fork production at one point and it only made up about 2% of its output by volume. At the time carbon fibre frames were $80 factory door price, steel was about $4 and aluminium around $10. Steel frame production used robots. The statistics of the bike industry often don't work with the narrative of what bike companies tell you. Expensive bikes have the marketing budget to manipulate their audience to believe what the company want's them to believe. I saw a gig economy food delivery courier based in Bristol using his Carrera ebike for a huge amount of deliveries without reported failure and he was riding it perhaps 20-30 miles a night for 4 hours of work in the evenings and working most nights on top of his normal job. It was the Carrera Crossfire model.