Smart meters can crash... (Or rather, their communication hubs can.) Did
you know that?
I wondered why I hadn't had my quarterly gas and electricity bill so I logged in to my online account to see what was going on and found that no readings had been taken since mid-November! I went on British Gas support chat and followed the agent's instructions. A status light on the hub was flashing red, which I gather was a sign that something wasn't right. I had to take my readings manually and type those into the chat box. I also had to supply the serial number of the comms hub, which apparently would allow engineers to deal with it remotely. I was promised that this would be done within 5 days.
Why on earth don't they get in touch if there is a problem taking readings rather than just ignoring it for over 10 weeks!
It may be a pure coincidence, but for some reason my gas/electricity accounts also appeared to have been reset. Details of previous readings and payments were gone and I was being treated as a new customer, despite having been using this account for nearly 6 years! They are looking into that too. In fact, I will log back in and see if they have sorted this out in the 4 or 5 hours since the Chat session...
Ah... The account is back up to date; that date being November 19th, 2020!
I'll leave it a few days and check again. I'll just have to remember that I am actually about £300 worse off than my bank credit would lead me to believe. At some point my winter fuel bill
will arrive!
At least my £140
Warm Home Discount has been credited to my account.