goo_mason
Champion barbed-wire hurdler
- Location
- Leith, Edinburgh
I had problems last week with a guaranteed-next-day-by-1pm Special Delivery from the Royal Mail.
Item never showed on Track'n'Trace at all, until 12.50pm when it suddenly appeared as having been delivered and signed for. Obviously not by me, as I'd been sitting in waiting for it. So I phoned Royal Mail, who said it had probably just been mis-scanned at the depot and would still be on the van, late, because of the Xmas rush. I was told to wait longer as it WOULD get to me that day.
Well, it never did, so I phoned again after 5pm. I was told it had definitely been delivered and signed for, but it could take up to 72hrs for the electronic signature record to appear on the system. Had I checked with my neighbours ? (Well, yes - but since only I was in during the day, it wasn't them). I was told to go and speak to the staff at the delivery depot the next day, and reclaim my postage for Amazon (as it cost me almost £9 for the service).
Then, after checking all evening to see if the scanned signature had appeared, the tracking system suddenly said that they'd tried to deliver but I wasn't in, so they'd left a card. Blatant lies of course, as I'd never left the flat all day - and there was NO card.
Card came through with the post the next day, so I trailed up to the depot to get the package - but surprise, surprise..... the package hadn't come back in off the van despite over 24hrs having passed. I was told to go away and come back the next day.
Next day, I went up again. Still not back, said the man - but because the liar who 'delivered' it hadn't written the date or the parcel number on the card ( I wonder why, apart from covering his back ?), they weren't sure where it might be in the depot. When did I get the card ? When I said, "Yesterday - a day AFTER the supposed attempted delivery", he went back and spent 10 minutes raking for it, and eventually managed to find it for me.
So - another job poorly done by the Royal Mail. If they know that they'll never meet the guaranteed special delivery time at this time of year, they shouldn't offer the service. Neither should they then just pretend to have tried to deliver it when they realise that 1pm has gone so there's no point making any effort any more. Lying to customers is NOT the way to run a business.
When Amazon used City Link, the 1pm deliveries always arrived in plenty of time. I guess once Amazon have had to refund thousands due to the Royal Mail failing to meet the guarantees, they'll abandon them again like they did before. Obviously standards have not improved.
Grrrr.
Item never showed on Track'n'Trace at all, until 12.50pm when it suddenly appeared as having been delivered and signed for. Obviously not by me, as I'd been sitting in waiting for it. So I phoned Royal Mail, who said it had probably just been mis-scanned at the depot and would still be on the van, late, because of the Xmas rush. I was told to wait longer as it WOULD get to me that day.
Well, it never did, so I phoned again after 5pm. I was told it had definitely been delivered and signed for, but it could take up to 72hrs for the electronic signature record to appear on the system. Had I checked with my neighbours ? (Well, yes - but since only I was in during the day, it wasn't them). I was told to go and speak to the staff at the delivery depot the next day, and reclaim my postage for Amazon (as it cost me almost £9 for the service).
Then, after checking all evening to see if the scanned signature had appeared, the tracking system suddenly said that they'd tried to deliver but I wasn't in, so they'd left a card. Blatant lies of course, as I'd never left the flat all day - and there was NO card.
Card came through with the post the next day, so I trailed up to the depot to get the package - but surprise, surprise..... the package hadn't come back in off the van despite over 24hrs having passed. I was told to go away and come back the next day.
Next day, I went up again. Still not back, said the man - but because the liar who 'delivered' it hadn't written the date or the parcel number on the card ( I wonder why, apart from covering his back ?), they weren't sure where it might be in the depot. When did I get the card ? When I said, "Yesterday - a day AFTER the supposed attempted delivery", he went back and spent 10 minutes raking for it, and eventually managed to find it for me.
So - another job poorly done by the Royal Mail. If they know that they'll never meet the guaranteed special delivery time at this time of year, they shouldn't offer the service. Neither should they then just pretend to have tried to deliver it when they realise that 1pm has gone so there's no point making any effort any more. Lying to customers is NOT the way to run a business.
When Amazon used City Link, the 1pm deliveries always arrived in plenty of time. I guess once Amazon have had to refund thousands due to the Royal Mail failing to meet the guarantees, they'll abandon them again like they did before. Obviously standards have not improved.
Grrrr.
