Ok folks, thanks for all the input so far! Here's an update.
I test rode this bike on Thursday:
It's a Tokyobike CS26, 53cm frame. As rides go it was excellent - very intuitive, smooth, and responsive.
Pros:
- bike is lightweight steel at 11kg - I can lift it with two fingers. Don't see any trouble carrying it up to my 2nd floor flat if the need arises.
- service in the shop was really excellent, the guy worked with me a lot to find which combination of frame size and stem/seat height was best for me.
- wheels are slightly smaller which means more maneuverability, or so I'm told.
- free servicing for the first 3 months, then all full service appointments are £35. They only work on their own bikes.
Cons:
- at £650 this is at the upper end of my price range.
- mudgards can be fitted but don't come standard.
- warranty is 12 months, I don't know how standard this is but I've seen lifetime warranties elsewhere.
Any thoughts? I definitely got the sense that this is a brand looking to invest in a customer base, thus the very low price for repairs etc. Will the money I pay up front for the bike work out over the long run as I continue to save on maintenance? Let 'er rip.
More specs here:
http://www.tokyobike.co.uk/tokyobike-tokyobike-cs26.html