Special Rules for our UK Customers
With the new trade agreement between the EU and the UK, new regulations have been applied to all commercial transactions between the two distinct markets.
As of 01.01.2021 all current prices shown on our UK website do not include VAT 20% (Value Added Tax).
According to the new regulations, the VAT (20%) and additional handling fees will have to be paid to the courier upon delivery with the only exceptions being special VAT-free zones (e.g Channel Islands).
Based on the feedback we have received so far, Government Charges will be collected by UPS and they consist of the 20% VAT plus a small amount for the paperwork involved (usually around 2.5%). There is also an additional amount to be paid to UPS for their service, which is a minimum of 11.50 GBP. As not every order has the same customs requirement, for further information we advise that you check the costs and procedures in advance with the courier locally.
VAT will be added and charged by Thomann GmbH after processing an order only if the net value of the order is equal or less than 135.00 GBP or if delivery will be to Northern Ireland. In these cases, no additional fee will have to be paid upon delivery.
For items exceeding 31 kilos, or heavy goods such as PA equipment, pianos, etc., we have to employ the services of a heavy haulage company. As these new regulations only came into effect a few days before the end of the transition period, delivery by this method of transport to the UK is currently not possible. Further information will be included in our order confirmation email.
Please be assured that with more than 20 years of close cooperation with our UK customers, it is our priority to find new solutions that will allow us to provide door-to-door online prices as soon as possible.