I've bought little stuff from them over the years and last December (so very recently), I bought a bike from them - steel Rove 10 speed - I gave them a "wishlist" of components and they gave a suggested spec which was tweaked slightly and agreed upon. A couple of conversations were had about parts availability and alternatives. It's quite unlike the "default" listed version.
I was very happy with the customer service and with the bike:
I was very happy with the customer service and with the bike: