- Location
- Somewhere wet & hilly in NW England.
I've been to the shop several times leading up to the purchase, although they give nothing away (well to tbf they did say I could have 10% off pedals and shoes, just not quite as enticing as internet prices) they have been really helpful, I think I've spent around 3 hours riding bikes round the car park and asked every question bar what's the meaning of life. It does however seem to be Trek at fault here as they supply there bikes part assembled to the shop, though the bike shop should have recognised there was a problem with the shifting action when checking it over both at the time of sale and my second visit. I'm not happy about it I'm hoping either the shop will let me chose a different bike at the same price or the bike will be replaced/rebuilt under warranty and be ready before my 40th, that or full and prompt refund...anything else I won't accept. I'm pretty sure I'm protected under consumer law if need be. I'm going to phone them tomorrow to let them know but won't be able to return the bike until Thursday.
Should get sorted ok - Trek dealership will have reputation to uphold.
Funny what gets past QC though.
I took delivery of one of these in November last year:
http://www.giant-bicycles.com/en-GB/bikes/model/2013.giant.tcx.1/11842/56836/
Waited ages and it arrived - dead excited I went and collected it and rode it home. When I got home I noticed one of the rear V brake bosses was out of skew! Brakes were lop-sided. Took it straight back and no prob's with dealer who ordered new frame straight away.
But.....2013 model frames were not available for warranty replacement at that stage as it was brand new model.
So I had option of re-order the bike again (long wait) or accept 2012 model frame (couple of weeks) which was identical build except it was white/black/red.
Unless a bike looks ghastly I have no interest in the colour tbh so I went white and when it turned up the LBS (good outfit) transferred all the kit over.
So now I have a unique bike TCX1 in white with 2013 spec'! Not interested in diminished resale price before anyone points it out!
***
You'll be happy with your nice Maddie soon no doubt!