Beware of Bikester, they still owe me £390. Ordered in early december as the item was listed as in stock, didnt ship until 4th Jan and tried to charge me £92 in import fee's. The parcel has now sat in a UPS depot for 2 weeks while they try to get it back before they can give me a refund. Pretty frustrating.
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GoldenLamprey
Well-Known Member
I've never used Bikester, but it sounds like the issue is with UPS and 'teething problems', rather than the company.
GoldenLamprey
Well-Known Member
I managed to get a derailleur hanger for a Rose model around New Year and avoided any fees. This is a Rose-specific part, with only one UK importer. Clearly, not something needed every day, but this is the sort of thing that will trip us up and result in import fees.
Teething problems probably, but UPS will only be working with the documents given to them and the problem has been compounded by the fact that it's almost impossible to speak to someone at Bikester - if you look on their facebook page all of the advertising posts are being jumped on by angry customers owed money which is never a good sign
UPS should share some of the blame though, they tend to be useless in my experience. It's amazing how a company who's sole purpose is to deliver parcels can be so bad at delivering parcels... 
vickster
Legendary Member
Did you pay with a credit card? Try a chargeback through your provider and then it’s up to Bikester to sort it outTeething problems probably, but UPS will only be working with the documents given to them and the problem has been compounded by the fact that it's almost impossible to speak to someone at Bikester - if you look on their facebook page all of the advertising posts are being jumped on by angry customers owed money which is never a good sign
GoldenLamprey
Well-Known Member
I thought we all understood what 'teething problems' meant, but I was wrong. They started on the 1st January 2021.
This is the UPS tracking data for my parcel to date 
| 01/02/2021 16:09 | Bury St Edmunds, United Kingdom | We're in the process of returning this package to the sender. | |
| Return to Sender Requested | 01/02/2021 13:32 | - | A delivery change for this package is in progress. / The package will be returned to the sender. |
| 01/02/2021 3:07 | Bury St Edmunds, United Kingdom | Warehouse Scan | |
| 29/01/2021 3:09 | Bury St Edmunds, United Kingdom | Warehouse Scan | |
| 28/01/2021 3:12 | Bury St Edmunds, United Kingdom | Warehouse Scan | |
| 27/01/2021 3:02 | Bury St Edmunds, United Kingdom | Warehouse Scan | |
| 26/01/2021 3:09 | Bury St Edmunds, United Kingdom | Warehouse Scan | |
| 25/01/2021 3:02 | Bury St Edmunds, United Kingdom | Warehouse Scan | |
| 22/01/2021 2:58 | Bury St Edmunds, United Kingdom | Warehouse Scan | |
| 21/01/2021 8:32 | Bury St Edmunds, United Kingdom | The delivery change was completed. | |
| 21/01/2021 7:39 | Bury St Edmunds, United Kingdom | Destination Scan | |
| 21/01/2021 4:00 | Bury St Edmunds, United Kingdom | Arrived at Facility | |
| 21/01/2021 1:16 | Stanford Le Hope, United Kingdom | Departed from Facility | |
| 19/01/2021 21:40 | Bury St Edmunds, United Kingdom | The delivery change was completed. / We'll contact the sender or receiver about this delivery. | |
| 18/01/2021 20:59 | Bury St Edmunds, United Kingdom | The delivery change was completed. / We'll contact the sender or receiver about this delivery. | |
| 18/01/2021 18:12 | - | A delivery change for this package is in progress. / The package will be returned to the sender. | |
| 18/01/2021 12:02 | - | Import C.O.D. charges are due for this parcel. Select Pay Now. | |
| 18/01/2021 12:01 | - | The receiver must pay the duties or taxes due on the package. | |
| 16/01/2021 12:14 | - | Your package was released by the clearing agency. | |
| 16/01/2021 4:00 | Frankfurt, Germany | The package is delayed due to a Brexit related disruption. We are adjusting delivery plans as quickly as possible. | |
| 15/01/2021 21:19 | Frankfurt, Germany | Documents or data needed for export processing are missing or incomplete. We are working to obtain this information. / The information requested has been obtained and the hold has been resolved. | |
| 15/01/2021 21:19 | Wendlingen, Germany | Documents or data needed for export processing are missing or incomplete. We are working to obtain this information. / The information requested has been obtained and the hold has been resolved. | |
| 15/01/2021 19:57 | Frankfurt, Germany | Documents or data needed for export processing are missing or incomplete. We are working to obtain this information. | |
| 15/01/2021 4:00 | Frankfurt, Germany | The package is delayed due to a Brexit related disruption. We are adjusting delivery plans as quickly as possible. | |
| 12/01/2021 10:48 | Wendlingen, Germany | Documents or data needed for export processing are missing or incomplete. We are working to obtain this information. | |
| 09/01/2021 2:14 | Frankfurt, Germany | Arrived at Facility | |
| 08/01/2021 23:00 | Wendlingen, Germany | Departed from Facility | |
| Shipped | 08/01/2021 20:06 | Wendlingen, Germany | Origin Scan |
| Label Created | 08/01/2021 16:47 | Germany | Shipper created a label, UPS has not received the package yet. |
Well my parcel was delivered by UPS today. All well and good apart from the delay. No extra fees needed to be paid.
- Location
- London
I assume the UK VAT had been paid before despatch?
Yes it was.
My UK VAT was also paid before despatch, but I still got a £98.21 invoice from UPS... I suspect the problem was I paid VAT before the rules changed, and since the value was over £390 the new rules suggest I shouldn't have paid it until invoiced by the carrier. Unfortunately Instead of refunding me the difference I guess Bikester kept the VAT and filled the paperwork in with it included in the total value, hence me being billed again. Oh well, my parcel still hasn't moved from the warehouse 
Ming the Merciless
There is no mercy
- Location
- Inside my skull
Another positive experience with Bikester. No additional charges. It took 8 days from ordering to delivery. Good deal cheaper than uk price even including the shipping charges
rogerzilla
Legendary Member
Mantel in the Netherlands also has it sorted. No orders to the UK over £135, though (that would mean VAT on delivery).
